PSID Investigation Analyst I

ADC LTD NM•Bernalillo, NM

5d•Remote

About The Position

The PSID Investigation Analyst I receives background investigations from field investigators, reviews and processes them for transmission to customers, and completes the PSID closed-case transmission process. This is a noncredentialled position. The analyst follows ADC LTD NM and PSID policies and procedures, tracks investigation progress, and works with investigators and other personnel to resolve deficiencies and meet customer requirements. The position is full-time, with workdays Monday through Friday and a schedule determined within core hours of 6:00 a.m. to 6:00 p.m. Mountain Time. Evening and weekend shifts may be required. The role regularly works in a telework office setting and uses standard office equipment. A six-month probation applies at the start of initial employment and/or when the position is new to the employee. Travel is not required. Employment is contingent on successful background-check and drug-screen results. The employee must complete a federal background investigation, obtain an interim clearance and/or appropriate agency approvals while pursuing a Top-Secret clearance, and maintain active Top-Secret clearance and required agency approvals once granted. The position has no supervisory responsibilities. ADC LTD NM offers a full benefit package under its policies and procedures.

Requirements

High school diploma or GED equivalent.
Ability to maintain a professional demeanor.
Familiarity with Microsoft Excel and computer databases.
Proficiency in common workplace hardware and software.
Excellent organization and prioritization skills.
Strong analytical skills and attention to detail.
Strong verbal and written communication skills.
Highly technical writing, proofreading, and editing skills.
Strong customer service and interpersonal skills.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of investigative standards, including investigative tiers, issue resolution, and adjudication.
Thorough understanding of ADC LTD NM investigative processes and procedures.
Familiarity with federal and ADC LTD NM security standards.
Successful background-check and drug-screen results; completion of a federal background investigation; ability to obtain an interim clearance and/or required agency approvals while obtaining a Top-Secret clearance; and ability to maintain active Top-Secret clearance and required agency approvals once obtained.

Responsibilities

Model ADC LTD NM’s core values and follow its policies and procedures.
Review and analyze the case queue to identify due-date lapses and investigative deficiencies that require troubleshooting.
Consolidate and analyze information from multiple documents, Reports of Investigation, and attachments to determine whether customer requirements have been met.
Identify missing leads, requirements, and write-offs.
Work with investigators, ADC LTD NM personnel, and management to resolve issues.
Organize time and resources around due dates to ensure investigations are completed on time.
Submit investigations through the PSID closed-case transmission process without error.
Track and log investigation progress and completion.
Maintain working knowledge of Roadrunner and troubleshoot issues as they arise.
Maintain professional, courteous, and cooperative working relationships with ADC LTD NM employees and contractors.
Request training as needed from the supervisor, PSID quality program lead, or ADC LTD NM Training Department.
Assist with projects and process improvement as directed by the supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform other duties as assigned.