PSEP Process Owner - Gestionnaire de processus. Opérations

Motorola Solutions • Quebec, QC

3d • Onsite

About The Position

Part of a service organization, reporting to the Operations Manager, the main responsibilities of this position is to manage various day-to-day operations related to the integration and operation of Motorola’s radio communication system. Following processes based on ITIL, the candidate will manage equipment, incidents and lead and assist in various meetings, take actions and follow-ups within the organisation, build dashboards and tracking tools for customer and management, follow-up with sub-contractor, third party suppliers and the customer.
Notre objectif : aider nos clients à donner le meilleur d’eux-mêmes aux moments clés. Faisant partie d’une organisation de services relevant responsable des opérations, les principales responsabilités de ce poste consistent à gérer diverses opérations quotidiennes liées aux incidents et à l’exploitation du système de communication radio de Motorola. En suivant les processus basés sur ITIL, le candidat gérera les incidents, dirigera et assistera à diverses réunions, entreprendra des actions et des suivis au sein de l’organisation, construira et maintiendra des tableaux de bord et des outils de suivi pour la clientèle et les sous-traitants, les fournisseurs tiers et le client.

Requirements

• Minimum 2 years experience in the radiocommunication field and/or IT is mandatory.
• Bilingual in French and English is a must, both written and oral.
• Strong expertise in logic, diagnostic and communication with the ability to explain complex problems, situations and issues to a wide span of auditors.
• Familiar with the equipment used to support communication systems (radio systems).
• Experience with the usual office tools mainly MS Word & Excel as well as Google Productivity Suite (G Suite).
• Experience in project coordination.
• A minimum of 2 years' experience in the radiocommunications and/or IT field is mandatory.
• Bilingual in French and English is essential, both written and oral.
• Strong expertise in logic, diagnostics and communication with the ability to explain complex problems, situations and issues to a wide range of auditors.
• Familiar with the equipment used to support communication systems (radio systems).
• Experience with the usual office tools, mainly MS Word and Excel, as well as Google Productivity Suite (G Suite) and Gemini.
• The candidate must pass a security clearance conducted by the Sûreté du Québec.
• This person must have professional experience with public safety communication systems.

Responsibilities

• Manage various aspects of daily operations: Request coordination, scheduling, follow-up, meetings, etc.
• Provide assistance to the call center and subcontractors.
• Work with a high level of autonomy and rely on their own judgment to achieve desired results while receiving little instruction on day-to-day work and general instructions on
• Capacity to respect service levels and project timelines.
• Manage various day-to-day operations related to the integration and operation of Motorola’s radio communication system.
• Manage equipment, incidents and lead and assist in various meetings, take actions and follow-ups within the organisation.
• Build dashboards and tracking tools for customer and management.
• Follow-up with sub-contractor, third party suppliers and the customer.
• Maintain a high quality level of communication between the customer , process owner and the rest of the organization.
• Evaluate situations and propose solutions.
• Be involved in process optimizations.
• Ensure the performance, accuracy, quality, integrity and security of our operations.
• Be able to work with all levels of customer’s organization from the basic user to the division manager.
• Provide competent support and communicate efficiently with our customers, subcontractors and teammates.
• Capacity to quickly assess various situations and respond in a timely manner using expertise in logic and diagnosis on the various systems supported.
• Manage various aspects of daily operations: incidents, project coordination, scheduling, follow-up, meetings, etc.
• Provide assistance to the call center and subcontractors.
• Work with a high level of autonomy and rely on their own judgment to achieve desired results while receiving little instruction on day-to-day work and general instructions on new tasks.
• Capacity to respect service levels and project timelines.

Benefits

• Motorola is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce.
• Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.
• We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
• Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.
• If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
• Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.
• We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
• Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed