PSC Coordinator

Mass General Brigham•Dover, NH

20h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The PSC Coordinator is responsible for coordinating and overseeing various aspects of patient registration processes of the patient service center. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.

Requirements

Associate's Degree in Healthcare Management or a Related Field of Study required (experience may be accepted in lieu of a degree).
2-3 years of Hospital registration or admissions experience required.
Understanding of healthcare regulations, patient privacy laws (HIPAA), insurance verification processes, and electronic health records (EHR) systems.
Strong organizational and interpersonal skills to coordinate activities, manage staff, and collaborate effectively with various stakeholders.
Exceptional customer service skills with a focus on patient satisfaction and problem-solving abilities in resolving service-related issues.
Meticulous attention to detail in ensuring accurate and complete patient information and documentation.
Excellent verbal and written communication skills to interact with patients, staff, and other healthcare professionals.

Responsibilities

Coordinate the day-to-day operations of the patient service center, ensuring smooth and efficient patient registration processes.
Provide support, guidance, and training to registration staff to ensure compliance with hospital policies, procedures, and quality standards.
Assist in staff training and provide feedback to performance evaluation.
Interact with patients, assist with registration inquiries, resolve issues, and handle complex cases or escalated concerns to ensure exceptional customer service.
Ensure accurate and complete patient information is gathered during the registration process.
Maintain compliance with healthcare regulations, including HIPAA guidelines.
Oversee insurance verification processes, ensuring accuracy and completeness of insurance details while assisting patients with insurance-related queries.
Implement strategies to optimize workflow, reduce wait times, and improve the efficiency of registration processes.
Collaborate with other departments such as billing, admissions, and clinical staff to streamline processes and ensure effective communication and patient care transitions.
Generate reports on registration metrics, analyze data to identify trends, and recommend improvements in processes or staff training.