Provisioning Technician

In-Telecom•Louisiana, LA

About The Position

The Provisioning Technician is responsible for the end-to-end deployment, configuration, and security of client endpoint devices. This role ensures that all desktops, laptops, and mobile devices operate efficiently and securely within an MSP environment. A successful candidate will thrive in a high-volume setting, balancing technical precision with operational efficiency to meet strict deployment timelines.

Requirements

2–4 years of experience supporting Windows and/or macOS endpoints in an MSP or enterprise environment.
Expertise in Windows 10/11 and/or macOS administration.
Proficiency with endpoint security solutions and RMM/PSA tools.
Proven ability to multitask in a fast-paced hardware deployment environment.

Nice To Haves

Experience with Microsoft Intune, Jamf, or similar MDM platforms.
Knowledge of Microsoft 365 and Azure AD.
Relevant certifications (CompTIA A+, Network+, or Microsoft).

Responsibilities

Execute the full endpoint lifecycle, including provisioning, onboarding, and decommissioning.
Maintain a high-volume workflow, managing 7+ active device setups simultaneously to meet performance goals.
Troubleshoot hardware, OS, driver, and application issues during the staging process.
Performs endpoint imaging, rebuilds, and refreshes as required by client specifications.
Maintain a "Progress Report" for every device and secure Manager sign-off for Quality Control (QC) prior to shipping.
Validate the accuracy of the specific machine, assigned user, and shipping destination.
Ensure a premium "white glove" client experience by including pre-filled "Thank You" cards and professional packaging in every shipment.
Adhere to a strict efficiency goal of 2 hours or less for a full device setup.
Deploy and manage security tools including AV/EDR, disk encryption, and patch management.
Remediate vulnerabilities and ensure all endpoints comply with client security policies.
Assist in security incident responses related to endpoint hardware.
Utilize RMM, MDM, and PSA tools (ConnectWise preferred) for device management and asset tracking.
Maintain accurate asset records and contribute to the creation of Standard Operating Procedures (SOPs).
Collaborate with Service Desk and Security teams to resolve escalated technical issues.