Front Desk Administrator - Eugene, OR

Mindful Support Services • Eugene, OR

4h • Onsite

About The Position

The Provider Support Specialist (PSS) serves as first-tier support for provider members, providing a high level of customer service and follow-through for the administrative tasks for their independent businesses. They will build and maintain a working and professional relationship with providers in their locations, as well as participate in company-wide workflows geared toward supporting the entire provider group. They will become an expert on all relevant administrative needs of the providers they serve and will provide a high level of customer service to providers and the clients they serve. The PSS will be a supportive driver for the growth of the company as the providers’ ability to practice productively and efficiently will contribute greatly to the company’s success. This role will work independently in‑office, serving as the on‑site point of contact with support from a remote manager. This is a great opportunity for someone who enjoys autonomy and is eager to grow into increased responsibility and leadership as the office expands. We’re seeking a reliable, organized professional to manage day‑to‑day office operations and deliver excellent customer service.

Requirements

• Strong work ethic and ownership of your role
• Willingness to work through difficult interactions in mental health office setting
• Ability to multi-task and prioritize
• Professional written and verbal communication with clients and providers
• Motivation to receive feedback and continually grow
• High School Diploma/GED required
• Must be legally authorized to work in the United States on a full-time basis upon hire.

Nice To Haves

• Minimum of 2 years of related experience preferred
• Candidates with restaurant and hospitality backgrounds are encouraged to apply.

Responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

Benefits

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED