Provider Support Specialist

Aging Services of North Central Massachusetts Inc•Leominster, MA

9h•Remote

About The Position

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect. The values of ASNCM have been determined by its employees and are the foundation of our culture. Collaboration – we communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families. Compassion – we work with “heart” to be kind, caring and willing to help our consumers in their journey. Consumer-Centric - we are committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts. Empowerment - we strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect. Integrity – we adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our consumers place in us.

Requirements

Minimum of high school degree or equivalent.
Ability to work with a diverse population.
Ability to make mature judgments.
Possess good communication skills.
Maintain effective interpersonal relationships.
The ability to work independently and within a team to meet deadlines.
The ability to multi-task in a busy environment.
The ability to manage change with a positive attitude.
The ability to be productive in a remote work setting.
Proficient computer and Microsoft office skills is a must.
A valid driver's license and a legally insured and registered motor vehicle are required.

Nice To Haves

An associate’s degree in human services or a related field is preferred.

Responsibilities

Act as the liaison between consumers, providers, and Case Managers by providing support through ensuring rapid and successful implementation of services for all Aging Services of North Central Massachusetts consumers.
Track implementation of services.
Contact consumers routinely regarding their services to ensure satisfaction and resolve complaints.
Document service coordination activities and service authorizations in accordance with Aging Services of North Central Massachusetts policies.
Perform SAMS data entry for all services to include changes to care plan (permanent and one-time-only schedule changes, implementation of new schedules, change in services provider and ending previous provider), journal notes, activities and referrals.
Work in conjunction with fiscal and program staff to research, distribute and/or correct billing discrepancies and authorization reports.
Provide information and feedback to the Provider Relations Manager and/or Director of Quality Development regarding provider performance (i.e., response rates and case acceptance, worker availability, and other service concerns.)
Attend in-services, training, meetings, and supervision as required.
Maintain positive working relationships with Case Managers, GSSCs, Managers, and provider agency staff.
Other duties as assigned.