Provider Success Specialist

Blue Ridge Community Health Services•Hendersonville, NC

59d•Onsite

About The Position

The Provider Support Specialist is responsible for supporting providers across the organization through clinical, operational, and technological assistance. This role focuses on provider success, engagement, and performance by supporting EHR optimization, workflow and template development, productivity improvement, provider onboarding and offboarding, clinical capacity management, and day-to-day provider support. Blue Ridge Health (BRH) is recruiting for a Provider Success Specialist to join our medical team in Hendersonville, NC. BRH is a Federally Qualified Health Center serving communities across the mountains of Western North Carolina. At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

Requirements

Licensed Advanced Practitioner, such as, such as Nurse Practitioner or Physician Assistant with active or eligible licensure in North Carolina required.
Minimum of 4-6 years of clinical experience in ambulatory or integrated care setting required.
Demonstrated experience with EHR systems (Athena experience preferred) including template development, workflow optimization and provider training.
Strong understanding of provider productivity, panel management and clinical operations.
Proficiency in Microsoft Office applications required.

Nice To Haves

Experience supporting peers or serving in clinical leadership, informatics or optimization preferred.

Responsibilities

Supports provider onboarding and integration into the organization, including orientation to BRH culture, clinical expectations, workflows and technology systems, with a focus on fostering belonging and engagement.
Supports providers with EHR optimization, including template design, workflow refinement, documentation efficiency and clinical usability improvements.
Provides individualized support to providers to optimize productivity, documentation and clinical workflows or system navigation in partnership with the CMO and operational leadership.
Supports provider offboarding processes in collaboration with leadership, ensuring appropriate clinical handoffs, system access changes and continuation of care.
Provides desktop and one-on-one support for providers related to technology, clinical systems and workflow challenges.
Collaborates with clinical and operational laders on clinical capacity management, including schedule optimization, access strategies and panel management.
Serves as a clinical and operational resource during system changes, upgrades or optimization initiatives providing training and hands-on support as needed.
Maintains limited patient care assignments consistent with licensure to support organizational needs, contributing directly to patient care, quality and access (approximately 40%).