CLIENT SUCCESS MANAGER, PROVIDER ACCOUNTS

Careerswift

18h • Remote

About The Position

Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. As a Client Success Manager, Provider Accounts, you will own client relationships and help ensure provider organizations receive consistent, high-quality revenue cycle support. You will manage ongoing client communication, review performance, coordinate issue resolution, and identify opportunities to strengthen and expand client relationships.

Requirements

• 3+ years of experience in client success, account management, or customer relationship management, preferably in healthcare services
• Experience managing relationships with healthcare providers, hospitals, or other healthcare organizations
• Working knowledge of revenue cycle management concepts and metrics, including accounts receivable aging, clean claim rate, and denial rate
• Strong communication and presentation skills, with the ability to communicate effectively with both operational and financial leadership
• Experience managing escalated or at-risk client relationships and driving issues through resolution
• Strong organizational skills and ability to manage multiple client priorities simultaneously
• Ability to identify client needs and translate them into actionable internal requirements
• Ability to work independently and effectively in a fully remote environment

Nice To Haves

• Revenue cycle management operations experience
• Familiarity with EMR or practice management systems
• Medical billing or coding experience
• Experience with contract renewals or negotiations
• Experience working with provider groups or hospitals

Responsibilities

• Own day-to-day relationships across an assigned portfolio of provider and hospital clients
• Build strong relationships with practice administrators, revenue cycle leaders, CFOs, and other client stakeholders
• Conduct regular business reviews and present updates on service performance and key revenue cycle metrics
• Monitor metrics such as accounts receivable aging, clean claim rate, denial rate, and payment performance
• Explain performance trends, identify areas for improvement, and coordinate appropriate follow-up with internal teams
• Manage client escalations and ensure issues are addressed promptly and effectively
• Identify opportunities to expand services based on client needs and operational priorities
• Translate complex billing, coding, and claims information into clear, actionable recommendations for clients
• Maintain accurate client records, action items, and communication history in the CRM or account management system

Benefits

• Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant healthcare client management expertise.
• Benefits and additional employment details will be discussed during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed