Provider Success Manager

SonderMind•Denver, CO

About The Position

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company. As our ideal candidate, you are passionate about our company mission and are able to channel that energy into supporting and motivating providers to grow their business. Exceeding retention & growth performance expectations motivates you given that you are directly contributing to redesigning behavioral health as you support and grow high quality providers.

Requirements

Experience working with a high-volume of inbound inquiries, external outreach, and a large number of relationships
Self-starter, takes initiative and adapts to changing demands
Brings a positive and professional attitude to work every day
Growth mindset, always ready to learn and apply new strategies or approaches
Superior attention to detail and time management skills
Excellent verbal and written communication skills
Experience utilizing data to drive insight and action
Experience with a CRM software (Salesforce preferred)
Experience working for a high growth company (healthcare industry preferred)
Comfortable navigating difficult situations with customers

Responsibilities

Successfully manage a caseload of 2,000 providers to grow their business with SonderMind, inclusive of dormant, steady and high growth providers
Proactively identify areas for providers to grow their caseloads, increase performance metrics and retain their relationships with SonderMind
Collaboratively develop innovative solutions for encouraging providers to choose SonderMind as their partner of choice
And other responsibilities and ad-hoc projects from time to time based on business needs

Benefits

Generous PTO policy, with a minimum of three weeks off per year
A holiday schedule that follows standard U.S. holidays
Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
Join teammates from across the country at our annual company gathering
Company shutdown between Christmas and New Year’s
Supplemental life insurance, pet insurance, commuter benefits, and more