Director, Provider Success

Stellar Health•New York, NY

About The Position

The Director of Provider Success, Market Performance will be responsible for leading and driving performance of our largest markets. The Market Performance team is responsible for ensuring that the healthcare organizations participating in the Stellar program are engaged, using the Stellar App effectively, and closing critical care gaps for patients. Reporting to our Senior Director, Market Performance, this role will have four key areas of focus: Team Leadership: Lead a team of high performing managers and individual contributors. Support all activities related to driving provider engagement and performance. Develop and grow talent. Relationship Development with Provider Organizations: build and foster relationships with executive stakeholders at our most strategic provider organizations to drive engagement and growth. Provider Network Performance Management: Utilize data to track network and market trends, making actionable, data-informed recommendations for team strategy. Partner with your team on executing on that strategy to drive provider performance. Cross-functional collaboration and problem-solving: Build strong partnerships with your key market counterparts in Customer Success and Enterprise Growth and across the organization with the broader Operations team, Network Growth, and Product Teams.

Requirements

At least 8 years of experience in a healthcare operations role
At least 5 years of experience in a people management role, with demonstrated success in hiring, coaching, mentoring, and developing a high performing team
Recent experience in Population Health, Clinical Operations, or Value Based Care organization is a must
An in-depth understanding of the responsibilities of various roles within a provider’s office.
Demonstrated ability to build stakeholder relationships with these roles.
Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges
Ability to communicate and build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)

Responsibilities

Oversee, grow, and develop one of our key markets, including the direct management of team managers and various levels of individual contributors
Deliver on key provider success metrics for your market
Coach and partner with your team on building and developing relationships with your market’s medical groups, with a focus on executive-level relationships
Serve as a point of escalation for key strategic providers in your market
Partner closely with your Customer Success and Enterprise Growth partners to drive the strategy for your market, including being accountable for ARR and provider and customer performance
Leverage data to inform decisions and recommendations on where the team should focus its efforts, adjust strategy, prioritize initiatives, and develop new tactics
Work with the broader Provider Success leadership team to develop and implement scalable processes and playbooks
Collaborate with cross-functional teams to advocate for product/process changes that will result in improved provider experience and performance

Benefits

Medical, Dental and Vision Benefits
Flexible PTO
Universal Paid Family and Caregiver Leave
Wellhub+ Gym Memberships
Pre-tax commuter benefits, HA, FSA plans
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them
Stock Options & a 401k matching program
A broad calendar of company sponsored social events that for our in-office and remote employees
Company sponsored lunch for all NY HQ employees