Provider Resolution Specialist

Conduent•Jefferson City, MO

1d•Onsite

About The Position

The Provider Resolution Specialist is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service. This role involves supporting a Provider-facing web app, delivering provider-centric service and initial contact resolution, maintaining up-to-date support knowledge through offered training, and providing clear, complete, and accurate instructions/information based on a full understanding of the app's functionality. Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them. This role offers an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued.

Requirements

High School diploma or GED
2 plus years of experience in healthcare (Pharmacy Tech, Medical Tech, or hands on patient care) preferred
An ability to answer calls in a timely manner, as they are automatically received (First call resolution environment)
Understand provider workflows
Familiarity with Medicaid PA/PreCert processes
Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc.

Responsibilities

Support a Provider-facing web app
Deliver provider-centric service and initial contact resolution
Maintain up to date support knowledge through offered training
Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality.