Provider Resolution Specialist
Conduent•Jefferson City, MO
•Onsite
About The Position
The Provider Resolution Specialist is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service. Support a Provider-facing web app. Deliver provider-centric service and initial contact resolution. Maintain up to date support knowledge through offered training. Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality.
Requirements
- High School diploma or GED
- An ability to answer calls in a timely manner, as they are automatically received (First call resolution environment)
- Understand provider workflows
- Familiarity with Medicaid PA/PreCert processes
- Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc.
Nice To Haves
- 2 plus years of experience in healthcare (Pharmacy Tech, Medical Tech, or hands on patient care) preferred
Responsibilities
- Handling inbound calls and emails from Medicaid Providers and Staff
- Delivering exceptional customer service
- Supporting a Provider-facing web app
- Delivering provider-centric service and initial contact resolution
- Maintaining up to date support knowledge through offered training
- Providing clear, complete, and accurate instructions/information based on a full understanding of the app's functionality
Benefits
- Paid Training
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
