Provider Resolution Specialist

Conduent Heritage, LLC•Jefferson City, MO

2d•Onsite

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join the Conduent Customer Service Team Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! About the Role: The Provider Resolution Specialist is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service. Support a Provider-facing web app Deliver provider-centric service and initial contact resolution Maintain up to date support knowledge through offered training Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality.

Requirements

High School diploma or GED
2 plus years of experience in healthcare (Pharmacy Tech, Medical Tech, or hands on patient care) preferred
An ability to answer calls in a timely manner, as they are automatically received (First call resolution environment)
Understand provider workflows
Familiarity with Medicaid PA/PreCert processes
Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc.

Responsibilities

Support a Provider-facing web app
Deliver provider-centric service and initial contact resolution
Maintain up to date support knowledge through offered training
Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality.