Provider Relations Specialist (AZ and CO Residents Only)

Places You'll Go Therapy • Phoenix, AZ

7d • $60,000 - $65,000 • Remote

About The Position

As a Provider Relations Specialist, you will play a key role in supporting provider onboarding, engagement, retention, and client growth initiatives. You will serve as a liaison between the organization, therapy providers, prospective clients, and referral sources. This role is responsible for fostering strong provider relationships, supporting family-provider matching, facilitating onboarding, resolving concerns, and enhancing the overall provider and client experience.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Communications, or a related field.
• Experience working with referral sources, community partners, healthcare providers, or prospective clients.
• Exceptional interpersonal and communication skills.
• Strong problem-solving, organizational, and analytical abilities.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficient in Microsoft Office and other relevant software applications.

Nice To Haves

• Experience supporting remote healthcare professionals.
• Knowledge of healthcare compliance and regulatory requirements.

Responsibilities

• Facilitate new provider orientation and ensure therapists have the resources needed to begin providing services successfully.
• Collaborate with therapists to assign appropriate clients based on location, availability, specialty areas, and family needs.
• Actively support therapists in building and maintaining their desired weekly caseload by monitoring availability, referrals, and placement opportunities.
• Conduct ongoing outreach to families to facilitate timely scheduling of evaluations and treatment sessions.
• Track provider caseload growth metrics and identify barriers that may delay therapist activation or client placement.
• Communicate onboarding and caseload-building progress to providers, leadership, and internal stakeholders.
• Identify and resolve onboarding, scheduling, or placement challenges to help therapists reach productivity goals as quickly as possible.
• Conduct outbound calls, emails, and follow-up communications with prospective clients and referral sources.
• Respond to inquiries from families seeking therapy services and provide information regarding available programs and service offerings.
• Assist families with provider matching, referrals, onboarding, and ongoing communication.
• Monitor provider capacity, availability, and service needs to ensure timely family placement.
• Collaborate with Intake, Recruiting, Scheduling, and Clinical teams to ensure efficient placement and continuity of care.
• Build and maintain strong, positive relationships with healthcare providers, including physicians, clinics, and other healthcare entities.
• Serve as a primary point of contact for provider questions, concerns, and ongoing support needs.
• Conduct regular provider outreach and check-ins to assess satisfaction, address challenges, and foster engagement.
• Collaborate with providers to identify opportunities for practice growth and improved service delivery.
• Promote company initiatives, resources, and programs designed to support provider success and retention.
• Gather provider feedback and recommend process improvements based on trends and recurring concerns.
• Communicate effectively with providers regarding services, policies, procedures, and operational updates.
• Educate providers on internal systems, documentation processes, and available resources.
• Develop and maintain onboarding materials, guides, and provider resource documents.
• Support training initiatives and ongoing provider education efforts.
• Investigate and resolve provider- and client-related concerns, ensuring prompt and effective solutions.
• Collaborate with internal departments to address and escalate issues as needed while maintaining a focus on customer satisfaction.
• Partner with leadership teams to improve the overall provider and family experience.
• Track onboarding, engagement, outreach, and retention metrics.
• Analyze provider and client engagement data to identify trends, opportunities for improvement, and areas of success.
• Prepare and present reports to management on provider relations and growth-related key performance indicators.
• Monitor provider satisfaction and engagement metrics and support retention initiatives.
• Assist with outreach campaigns, provider referral programs, and community engagement efforts.
• Provide training and support to providers on systems, tools, and resources to optimize their experience and improve efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level