Provider Relations Specialist

State of Indiana•Indianapolis, IN

About The Position

The Provider Relations Specialist works within the Office of Medicaid Policy and Planning (OMPP), a division of the Family and Social Services Administration. The role focuses on resolving Indiana Medicaid providers’ questions about the program and educating providers in one-on-one settings and larger education events. The specialist is often considered the “face of Indiana Medicaid” and interacts directly with providers, leading meetings and presenting online through webinars and in person to relatively large audiences. The ideal candidate is a critical thinker who researches issues thoroughly, takes initiative to resolve provider concerns, and works collaboratively with a team while also completing independent research. The role may serve as a team lead for an assigned work group. A degree is not required; at least nine years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. The position is exempt from overtime compensation, and exempt employees may need to work more than 75 hours in a pay period to complete assigned work.

Requirements

Specialized knowledge in program subject matter obtained through experience and/or education.
Extensive knowledge of provider agencies and their programs and services.
Extensive knowledge of source materials and references, including federal and state laws governing the programs.
Ability to develop and implement new principles and policies and discern far-reaching implications.
Ability to present to internal and external customers, the public, government officials, and other stakeholders.
Ability to analyze information and evaluate results to choose the best solution and solve problems.
Ability to work effectively with a wide variety of stakeholders.
Ability to prepare monthly finance and accounting reports to maintain program budgets and grants.
Ability to delegate work, set clear direction, and manage workflow.
Ability to give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Resolve Indiana Medicaid providers’ questions regarding the program.
Educate providers in one-on-one settings and through larger education events.
Lead meetings and present online through webinars and in person to relatively large crowds.
Establish and monitor program objectives, KPIs, and actions to achieve them.
Direct, plan, or implement policies, objectives, or activities to ensure continuing operations or increase productivity.
Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
Recommend and implement corrective action plans to solve program problems.
Prepare reports for approval, including reports for funding or implementation of services.
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency in the program.
Ensure program requirements meet federal and state policies and grants compliance.
Develop and train employees or agency consultants on program requirements and usage.
Coordinate and deliver communication plans and communications.
Serve on boards of directors, management committees, or other governing boards.
Recruit, select, onboard, and train employees, ensuring role responsibilities and expectations are understood and supporting professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate employee performance.
Ensure work adheres to quality standards, deadlines, and proper procedures.
Prepare monthly finance and accounting reports to maintain the program budget and grants.
Delegate work, set clear direction, and manage workflow.
Provide feedback, guidance, or corrective action, and coach and develop employee skillsets.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Paid New Parent Leave and paid Childbirth Recovery Leave for eligible mothers.
Paid community service leave.
Combined paid vacation, personal, and sick leave.
Paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.