Business Development Specialist Provider Relations

OSF HealthCare • Peoria, IL

8d

About The Position

The Business Development Specialist (BDS) creates long-term value for OSF through the ongoing development and retention of customers, markets, and relationships. The role primarily focuses on business development and growth through relationship management. It calls for a motivated, independent professional who can develop and execute regional customer and business development plans and strategies, take initiative in establishing collaborative customer relationships, and serve as a resource and liaison for communication, information, and problem solving. The BDS provides ongoing support to those served to ensure high-value customer service.

The BDS identifies and researches opportunities to expand the health care community’s knowledge and referral activity to meet volume and revenue goals for assigned OSF clinical and non-clinical services. The role develops regional plans using strategy, analytical reporting tools, and other mechanisms to capitalize on regional growth and retention opportunities. Employer relations work targets employers in the assigned territory to present services and implement agreements for future products and services in collaboration with OSF Mission Partner enablement and scalability. Provider relations work targets independent affiliates, Third Order Hospitals, other regional hospitals, care facilities and clinics, and physicians and their practices, both owned and non-owned.

Requirements

• Associate degree.
• Three to five years of work experience in healthcare, marketing, or sales.
• Ability to communicate healthcare imperatives and deliverables to business partners, senior executives, and strategic partners.
• Current and appropriate state driver’s license and a licensed and insured motor vehicle.
• Excellent communication, collaboration, team-building, and relationship-management skills.
• Results-oriented approach, with the ability to provide definitive answers and meet deadlines.
• Ability to understand corporate management functions and work effectively in that environment.
• Professionalism and ability to handle confidential information.
• Flexibility and willingness to adapt to evolving job roles in a changing work environment.
• High analytical ability to address sometimes complex problems.
• Excellent customer service, organizational, and listening skills.
• Self-starting and effective leadership, good personal relationship skills, and ability to act on independent thought processes.
• Ability to proficiently operate a personal computer and software necessary for the role, including Word, Excel, PowerPoint, Outlook, and analytical tools.

Nice To Haves

• Bachelor’s degree.
• Experience in health insurance, health plans, managed care, medical billing, patient accounting, payor contracting, or provider relations, especially for employer relations.
• Previous experience in a customer development program.
• Experience preparing and delivering small- and large-group presentations.

Responsibilities

• Create long-term value for OSF through ongoing development and retention of customers, markets, and relationships.
• Develop and grow business through relationship management.
• Develop and execute regional customer and business development plans and strategies.
• Establish and further collaborative customer relationships.
• Act as a resource and liaison for communication, information, and problem solving, and provide ongoing customer support.
• Identify and research opportunities to expand the health care community’s knowledge and referral activity to achieve volume and revenue goals for assigned OSF clinical and non-clinical services.
• Develop regional plans using strategy, analytical reporting tools, and other mechanisms to capitalize on regional growth or retention opportunities.
• Target employer opportunities in the assigned territory, present services, and implement agreements for future products and services in collaboration with OSF Mission Partner enablement and scalability.
• Target independent affiliates, Third Order Hospitals, regional hospitals, care facilities and clinics, and physicians and their practices, both owned and non-owned.

Benefits

• Comprehensive and market-competitive total rewards package, including benefits, compensation, recognition, and well-being offerings focused on the whole person and their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree