Provider Relations & Engagement Internship

Wellmark, Inc.•Des Moines, IA

2d•Hybrid

About The Position

This internship offers meaningful work that assists in professional development and provides value to the team. Interns will gain valuable experience within the health insurance industry and apply skills acquired in school during the 2027 Summer Internship Program. Opportunities include learning from subject matter experts and leaders, networking with fellow interns, and gaining practical, hands-on work experience. The role is ideal for students interested in healthcare, relationship management, provider engagement, or business operations, aiming to understand how providers and health plans partner to deliver better outcomes. The Provider Relations & Engagement team drives strategic initiatives for Wellmark's relationships with network participating providers, as well as provider communication and education efforts. This role will actively partner with multiple areas across the division, including Network Economics, Provider Relations, Payment Integrity, Government Network teams, and Network Performance teams.

Requirements

Current junior, senior, or Master’s student pursuing Healthcare Administration, Healthcare Management, Public Health, Communications, Marketing, MIS, Analytics, or a related field.
Excellent verbal and written communication skills to effectively work with business areas.
Experience developing and modifying communications for technical and non-technical audiences.
Ability to work independently and collaboratively in a fast-paced and dynamic environment.
Effective organizational skills with demonstrated ability to manage multiple projects that meet timelines and objectives.
Demonstrated experience collaborating with others to create new ideas and improve current processes.
Proficient with Microsoft Office Suites.
Strong technical aptitude, with the ability to learn new systems quickly.

Nice To Haves

Familiar with technical terminology and concepts and have handled technical communications such as product updates, software rollouts, etc.
Prior Internship or office experience.
Knowledge of Microsoft Dynamics 365.
Practical experience using AI tools.

Responsibilities

Gain day-to-day experience collaborating with various leaders and teams, focusing on small-scale deliverables, building interpersonal relationships, and exposure to cross-divisional elements of the Wellmark organization.
Support the team in evolving a provider dashboard that consolidates clinical and operational performance data.
Collaborate with IT and data analytics teams to provide input for the design and implementation of user-friendly interfaces and data visualization tools.
Conduct user testing and gather feedback to refine the dashboard.
Assist the team in elevating the launch of the network CRM tool with provider-facing teams, a tool crucial for improving engagement and streamlining communication with providers.
Load provider data into the CRM system, ensuring all relevant information is up-to-date and accurate.
Update the Network CRM user guide and instructions, providing clear and concise user-friendly documentation.