Provider Relations Clerk- Hansen- Full Time

Prevea Health•Ashwaubenon, WI

About The Position

At Prevea Health, the Provider Relations Clerk provides administrative and customer service support to the Provider Relations team by assisting with provider communications, documentation, and data maintenance. The role serves as a point of contact for providers and internal stakeholders, helping ensure accurate information, timely responses, and positive provider relationships. The Clerk supports daily operational tasks that contribute to provider engagement and network operations. This position works 40 hours per week and is eligible for full-time benefits. Travel requirements are 5%.

Requirements

High school diploma and/or GED required.
Familiarity with provider database systems and documentation requirements.
Basic knowledge of medical terminology and insurance verification processes.
Strong customer service and professional communication skills by phone, email, and in writing.
High level of accuracy and attention to detail in data entry and document handling.
Ability to interact professionally with providers, internal teams, and payors.
Ability to analyze, verify, and reconcile provider information and requests.
Ability to maintain confidentiality of sensitive provider and organizational information.

Nice To Haves

Associate's degree in healthcare administration, business, or a related field.
1–3 years of administrative or clerical experience.
Understanding of healthcare provider networks, credentialing, and compliance processes.

Responsibilities

Respond to incoming provider inquiries by phone, email, and written correspondence; route requests appropriately and provide timely, professional follow-up.
Maintain and update provider information in provider relations and network databases, ensuring demographic, contact, and participation data are accurate.
Assist with processing provider-related documentation, including contracts, amendments, notifications, and correspondence, and ensure proper filing and record retention.
Support provider onboarding and ongoing relationship activities by coordinating communications, tracking requests, and assisting with issue resolution.
Prepare and distribute routine provider communications, such as letters, notices, and updates, in accordance with organizational standards.
Maintain logs, reports, and tracking tools related to provider inquiries, communications, and requests to support reporting and workflow efficiency.
Provide general administrative support to the Provider Relations team, including scheduling, document preparation, and special projects as assigned.