Provider Performance and Management Intern – Undergraduate Internship - 2027

Lowe's Home Centers•Mooresville, NC

8d•Onsite

About The Position

The Provider Performance and Management Intern will support Lowe’s Provider Experience Group (PXG) initiatives to strengthen Independent Service Provider performance, improve customer experience, and advance operational processes that support new programs and business growth. The intern will work with experienced professionals and cross-functional partners to learn how operations, process development, and business-to-business performance management support Lowe’s Home Services business. The internship includes analyzing provider management processes, identifying customer experience gaps, supporting development of processes for new initiatives, and creating recommendations for more efficient, scalable growth. The intern will assist with data analysis, process documentation, presentations, and stakeholder materials, and will develop a practical recommendation or process-improvement plan addressing process gaps and opportunities to improve Independent Service Provider performance. This is a 10-week summer internship, scheduled May 24 through July 30, 2027, based at Lowe’s headquarters in Mooresville, North Carolina. The intern will gain exposure to sourcing, procurement, operations, performance management, and the Home Services business model, while developing skills in analysis, problem-solving, communication, process improvement, and business operations.

Requirements

Pursuing a bachelor’s degree in business, supply chain, procurement, operations, analytics, or a related discipline.
Interest in sourcing, procurement, operations, services, or related business functions.
Ability to analyze information and communicate findings clearly.
Demonstrated ability to work through process-based business challenges and identify practical solutions.

Nice To Haves

Knowledge or coursework related to sourcing or procurement.
Experience or coursework related to operations or process improvement.
Familiarity with data analysis and analytical tools.
Demonstrated structured problem-solving skills.
Baseline understanding of the Services business model.
Experience supporting projects, programs, events, or team initiatives.
Previous internship, work, volunteer, or campus organization experience.
Ability to organize information, identify opportunities, and translate observations into practical next steps.
Experience in a leadership position at work or within a campus organization.
Interest in pursuing a career in sourcing, procurement, operations, supply chain, analytics, or performance management.

Responsibilities

Support initiatives focused on improving Independent Service Provider performance and customer experience.
Identify gaps and opportunities within existing Independent Service Provider processes.
Assist with simplifying and improving sourcing processes to support scalable growth.
Analyze information and data to identify trends, opportunities, and potential process improvements.
Collaborate with PXG team members and cross-functional partners to understand business needs and develop practical solutions.
Assist with developing recommendations, presentations, process documentation, and other materials for business stakeholders.
Develop a practical recommendation or process-improvement plan that identifies process gaps, proposes scalable improvements, and outlines opportunities to improve Independent Service Provider performance.