Provider Operations Specialist
About The Position
The Provider Operations Specialist supports the Provider Operations Manager and serves as a primary point of contact for childcare providers in an assigned region. The role coordinates School Readiness (SR) and Voluntary Prekindergarten (VPK) contracting, maintains provider profiles and records, supports Tier 1 School Readiness monitoring, and helps ensure provider documentation and contracts align with Division of Early Learning (DEL) guidelines. The specialist provides responsive, professional, customer-focused assistance by answering provider questions, resolving routine issues, clarifying requirements, and guiding providers through contracting processes and available resources. The position builds positive relationships between ELCHC and the childcare provider community while supporting accurate information, timely processing, regulatory compliance, and effective communication. This is a hybrid position involving both office and remote work, with regular travel throughout Hillsborough County. It includes regular interaction with staff, providers, community partners, and the public, as well as extended periods of computer use and sitting. The employee may occasionally need to lift or move materials weighing up to 25 pounds and, when necessary, up to 50 pounds. The role requires a minimum of 10 hours of professional development and 50% or more travel.
Requirements
- High school diploma or equivalent.
- At least 12 months of experience executing contracts.
- Ability to exemplify the organization’s Core Values: Integrity, Equity, Accountability, Collaboration, Innovation, Transparency, Consistency, and Benevolence.
- Ability to connect with a diverse population.
- Knowledge of best-in-class customer service techniques.
- Successful completion of the Level 2 background screening standards set forth in s. 435.04, F.S.
- Valid Florida Driver’s License and ability to drive a passenger vehicle.
- Advanced organizational, analytical, project management, interpersonal, verbal, and written communication skills.
- Ability to provide consultation and technical assistance in a friendly, professional manner.
- Intermediate skills with Microsoft Office products.
- Obtain Child Care Resource and Referral certification within the first 90 days of employment.
- Ability to meet the position’s travel requirement of 50% or more.
Nice To Haves
- Associate degree from an accredited institution in early childhood education, social services, or another closely related field.
- Experience with Tier 1 monitoring.
- Familiarity with the Classroom Assessment Scoring System (CLASS).
- Familiarity with School Readiness Health and Safety Standards.
- Bilingual English/Spanish.
Responsibilities
- Manage provider contracts from application through execution.
- Coordinate contractual requirements for Voluntary Prekindergarten (VPK) and School Readiness (SR) providers.
- Review and approve provider profiles in the CCR&R database and provide technical assistance to providers.
- Ensure compliance with CCR&R program obligations.
- Assist with SR Tier 1 monitoring.
- Communicate accurately and promptly with the childcare provider community.
- Process provider changes throughout the year, including director or ownership changes, DBA or name changes, locations, contact information, classroom changes, amendments, closures, and other contract updates.
- Initiate and review annual SR contracts and verify applicable eligibility requirements before forwarding contracts for certification or execution, including licensing status, orientation, required documents, health and safety requirements, and other DEL contract requirements.
- Identify missing, expired, or inaccurate documentation that could affect a provider’s contract status and obtain corrections from the provider.
- Maintain accurate records of provider communications, outstanding requirements, approvals, contract status, and issues that could affect eligibility or reimbursement.
- Serve as a primary contact for providers needing help understanding contracting requirements, correcting applications, updating profiles, or navigating the DEL Portal.
- Explain SR/VPK contracting requirements and assist providers with DEL Provider Portal access, profiles, applications, required documentation, and next steps.
- Perform other duties as determined by leadership to maintain the success of the organization.
- Complete a minimum of 10 hours of professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
