Provider Onboarding Coordinator (Credentialing)
About The Position
Sailor Health is hiring a full-time, remote Provider Onboarding Coordinator (Credentialing) to coordinate provider credentialing onboarding, enrollments, and systems access. The role owns end-to-end coordination of provider enrollments, maintains accurate CAQH profiles, establishes standard operating procedures, and monitors credentialing timelines. The coordinator works on the Provider Onboarding team and collaborates with Credentialing, Payer, and RCM Support teams to keep the provider network compliant, current, and positioned for success. The role is fast-paced and requires strong organization, proactive ownership, sound judgment, and warm, empathetic communication. It offers the opportunity to contribute to Sailor Health’s mission of expanding personalized mental health care for older adults, while helping shape processes on a small, agile, remote-first team.
Requirements
- Extremely organized, with reliable follow-through and the ability to identify issues early and ensure unresolved items have a plan for resolution.
- Proactive and comfortable with ambiguity; able to take initiative and create structure when instructions or processes are unclear.
- Sound judgment in prioritizing urgency, taking ownership, and escalating issues when appropriate.
- Warm, empathetic, clear, and kind communication, including when working with difficult providers.
Responsibilities
- Coordinate provider system enrollments, including required Medicare enrollment actions, connections to appropriate profiles and systems, and timely signing of applications and other documents.
- Maintain complete, accurate, and up-to-date CAQH profiles, including provider credentials, licenses, and practice information.
- Serve as a primary credentialing point of contact for providers by answering questions, communicating required actions, and following up on outstanding items.
- Track provider actions, signature requests, correction requests, notices, deadlines, and other outstanding requirements to advance Medicare enrollment.
- Collaborate with internal stakeholders, including Credentialing and RCM Support, to align priorities, communicate progress, and resolve credentialing and enrollment blockers.
- Build, document, and continuously improve standard operating procedures for credentialing workflows, and incorporate them into day-to-day operations.
Benefits
- Remote-work flexibility as part of a remote-first team.
- Opportunity for growth, ownership, and initiative on a small, agile team.
- Work that supports a mission to improve mental health care for older adults.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
