Provider Incentives Advocate

BetterHelp

9d•$25 - $32•Remote

About The Position

BetterHelp is the world's largest online therapy service, dedicated to making mental health care accessible globally. As the Provider Incentives Advocate, you will support providers on the platform by ensuring accurate compensation processes and advocating for a seamless and positive provider experience. This role requires strong analytical and communication skills, with the ability to resolve complex issues empathetically. You will act as a trusted resource for providers while maintaining the operational integrity of platform compensation programs.

Requirements

1+ years experience in therapist or provider support, customer success, operations, or an equivalent role.
Strong written communication skills with the ability to explain policies clearly, professionally, and with empathy.
Demonstrated ability to analyze information, investigate discrepancies, and apply policy consistently.
High attention to detail with strong organizational and prioritization skills.
Proven ability to operate independently in a remote role while fostering effective partnerships and contributing to a collaborative team culture.
Comfort handling sensitive and confidential information with discretion.

Nice To Haves

Experience with support ticketing systems (e.g., Zendesk, Salesforce) preferred.

Responsibilities

Handle provider compensation inquiries through ticket-based workflows, contributing to SLA requirements and completing upwards of 600 tickets per week.
Research, investigate, and resolve provider compensation inquiries, including missed session payments, rate questions, bonus eligibility, and payment discrepancies.
Ensure all compensation decisions align with internal policies, documented guidelines, and program integrity standards.
Identify potential trends in compensation irregularities or bonus misuse and escalate when necessary.
Evaluate provider eligibility for onboarding incentives, state-based programs, and bonus structures based on established criteria.
Communicate bonus approval or denial decisions clearly and transparently.
Maintain up-to-date knowledge of evolving incentive guidelines and assist with documentation updates as needed.