Patient & Provider Advocate

AndHealth•Dayton, OH

2d•Onsite

About The Position

The Patient & Provider Advocate is an operationally critical role in AndHealth's Provider partnership model. Every successful partnership we have built has involved someone who owns patient identification and engagement at the practice level. The Patient & Provider Advocate is forward-deployed — present in partner practices and at times working directly in their EHR. They identify eligible patients, queue them for provider review, navigate access challenges, and ensure that the white-glove service AndHealth has promised is actually felt by both the partnered practice and the patient.

Requirements

Bachelor’s Degree required.
5+ years in a field reimbursement, patient access, or clinical operations role
Comfort working independently and autonomously while in provider offices — you are a self-directed professional who doesn't need daily supervision
Strong interpersonal skills with clinical and administrative staff at all levels
Willingness to travel regularly; expected to be on-site at partner practices most days per week
Familiarity and willingness to use AI tools.

Nice To Haves

Experience supporting specialty patient populations (neurology, dermatology, rheumatology, or other autoimmune specialties) a plus

Responsibilities

Manage patient enrollment process from referral receipt through successful program onboarding
Work within partner practice (including in EHR systems) to identify CDM-eligible patients in target specialty (MS, derm, rheumatology)
Queue identified patients for provider review and referral — removing the burden from practice staff entirely
Conduct outbound patient contact as needed to support enrollment and transition — warm, professional, and brand-appropriate
Track enrollment funnel for each practice account and surface patterns that indicate process gaps, with solutions
Serve as the on-site expert when a physician or staff member encounters a medication access challenge
Build working relationships with practice coordinators, medical assistants, and office managers — the people who execute the day-to-day
Provide white-glove service for referrals from Advocates— VIP flagging, dedicated care coordination, and enhanced status communication back to the practice
Train and remind practice staff on referral workflows — proactively, not reactively
Identify and surface practice-level issues to the Provider Partner Account Management Director and Strategic Account Director before they affect the relationship
Maintain accurate patient-level records in AndHealth's systems for all assigned accounts
Provide regular status updates to Provider Partner Account Management Director and Strategic Account Director on enrollment activity, access barriers, and practice dynamics
Partner with Account Management to document any bespoke workflows or commitments unique to each practice for knowledge continuity