Patient Advocate

Franciscan Alliance, Inc. • Munster, IN

9d • Onsite

About The Position

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. Our Patient Advocates at Franciscan Health are an important part of this care team by treating each patient’s individual problems and concerns.

Requirements

• Must be able to listen and respond with empathy and be proficient in writing letters/skills.
• High School Diploma/GED
• 2 years Customer Service Required

Nice To Haves

• Someone that wants to help others, they feel they are good at listening and advocating for others and maybe someone that wants to work in healthcare.
• Preferred Bachelor's Degree

Responsibilities

• Monitor patient complaints, and resolution to ensure all complaints and issues are resolved in a timely and appropriate manner, and according to policy.
• Coordinate the Compliments and Recognition process, including the intake, documentation, distribution of compliment and recognition, in accordance with CMS guidelines and department policy and procedures.
• Monitor quality control, quality assurance, safety and inspection control practices to assure compliance with internal and external regulations/policies.
• Program and produce reports that support quality improvement initiatives, including metrics, regulatory or quality reporting requirements.
• Provide a centralized, documented process to respond, investigate, and resolve complaints and grievances.

Benefits

• Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED