Provider Experience Specialist

OpenLoop Health•Des Moines, IA

3d•Remote

About The Position

OpenLoop is seeking a remote Provider Experience Specialist to serve as providers’ primary point of contact during onboarding and their first weeks with the company. The role focuses on delivering a supportive onboarding experience that prepares providers for clinical success and contributes to their readiness, satisfaction, and retention. The specialist coordinates onboarding, confirms first-shift readiness, checks in with providers, works across teams to resolve issues, and helps improve onboarding processes. OpenLoop describes its organizational structure as relatively flat and encourages employees to contribute ideas and take initiative.

Requirements

2–4 years of experience in provider relations, onboarding, customer success, or a related field; healthcare experience is preferred.
Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.
Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously.
Confidence facilitating live sessions and leading group discussions.
Demonstrated ability to handle complex or non-routine issues and drive resolution independently.
Skill in identifying patterns, surfacing insights, and recommending process improvements.
Passion for improving the provider experience and delivering high-quality support.

Responsibilities

Serve as the primary point of contact for providers throughout onboarding and their early weeks, building trust and supporting a positive experience.
Coordinate onboarding logistics, including scheduling and rescheduling sessions, from offer acceptance through initial clinical shifts.
Confirm providers have system access, credentialing, and clinical readiness before their first shifts.
Conduct weekly check-ins during providers’ first 4–6 weeks to support engagement, answer questions, and address concerns.
Partner with Recruitment, Medical Operations, Practice Management, and IT to complete onboarding and resolve issues.
Facilitate and track provider cross-training opportunities.
Collect and analyze provider feedback from surveys and direct interactions to identify trends and improvement opportunities.
Identify process gaps, recommend improvements, and escalate concerns as appropriate.
Maintain accurate documentation of provider progress, communications, and onboarding milestones.
Manage complex onboarding scenarios and resolve non-routine issues with minimal oversight.
Provide guidance and support to junior team members as needed.
Perform other duties as assigned.