Provider Engagement Specialist, Geisinger Health Plan (Pennsylvania resident)

Geisinger

18h•Remote

About The Position

The provider engagement team will work with external provider partners to provide exceptional service and issue resolution. This role is responsible for providing updates, resources, and education, as well as tracking inquiries. It involves collaborating with internal departments to solve provider inquiries and ensure continued provider satisfaction. The specialist supports the Provider Engagement team with value-based program discussions and analysis, contributes to the development of provider education materials and resources, and acts as a subject matter expert on policies, procedures, workflows, and training needs. The work is typically performed in an office environment, and the individual is accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Requirements

High School Diploma or Equivalent (GED)
Minimum of 3 years-Relevant experience
Communication skills
Computer Literacy
Customer Service skills
Group Presentations skills

Nice To Haves

Bachelor's Degree

Responsibilities

Ability to travel within territory up to 20%.
Supports the Provider Engagement team with value based program discussions and analysis.
Tracks and logs inquiries and identify trends.
Acts as a subject matter expert on policies, procedures, workflows, and training needs.
Provides service related functions and resolves service inquiries.
Supports the Provider Engagement team in strategy development.
Contributes to the development of provider education materials and resources.
Interprets reports and prioritizes assignments.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.