Provider Engagement Manager, Office of Chief Medical Officer

City of New York • New York, NY

3d • $98,159 - $112,883 • Hybrid

About The Position

The Center for Health Equity & Community Wellness (CHECW) aims to eliminate racial and other inequities in premature mortality by addressing systemic issues and promoting health equity through partnerships with community, faith-based, and healthcare organizations. CHECW focuses on social determinants of health and works across community and healthcare systems. The Office of the Chief Medical Officer (CMO), established in 2021, collaborates with healthcare delivery partners and the Health Department to improve health in New York City. The CMO Office's mission is to develop and implement anti-racist policies and programs in Provider Communications and Engagement, Cross-Agency Clinical Coordination and Management, and Workforce Sustainability. The Provider Engagement Manager will report to the Office of the Chief Medical Officer and will be instrumental in bridging public health and healthcare in NYC by strengthening provider engagement and communication strategies, ensuring information is disseminated based on evidence-based science, health equity, and social justice. This role will also involve designing, developing, and piloting innovative initiatives through collaborations with multidisciplinary healthcare partners and applying health equity frameworks.

Requirements

• A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
• Three years of responsible full-time research experience in the appropriate field of specialization (if appointed to Assignment Level II or above with a Master's degree).
• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization (if appointed to Assignment Level II or above with a Doctorate degree).
• Education and/or experience which is equivalent to a Master's degree with three years of experience or a Doctorate degree with one year of experience.
• At least two years of experience in research in the appropriate field of specialization.
• Two years as a City Research Scientist Level I can be substituted for the experience required.

Nice To Haves

• Experience with stakeholder engagement and project management.
• Excellent communication (verbal & written) and interpersonal skills.
• Understanding of communication theory and equity frameworks preferred.
• Strong analytical skills and ability to manage and report complex information.
• Experience working with clinical or health care stakeholders.
• Experience with communications and external affairs.
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities, along with a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.).
• Clinical background a plus but not required.
• Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.).
• Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
• Experience working with the public health sector and coordinating projects involving multiple stakeholders.
• Ability to prioritize and work in fast-paced environment with hard deadlines.
• Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with Salesforce platforms may be preferred.

Responsibilities

• Lead development and implementation of strategies for leveraging a comprehensive Provider Data Warehouse to contain master record of NYC healthcare providers based on merging data from multiple agency sources/databases in order to better engage and communicate with providers.
• Research, develop, implement, and strategize for enhanced engagement with diverse health care providers across New York City, including primary care clinicians, specialty care clinicians, and healers (acupuncture, naturopathy, etc.).
• Research and define success criteria and key performance indicators (KPIs; e.g., open rates, click-through rates) for ad-hoc communications and planned campaigns.
• Recommend and test communication strategies to increase provider engagement.
• Supervise staff members (Provider Engagement and ICS Coordinator, Product Health Systems Manager).
• Research and develop a thorough understanding of the provider population, across various strata including provider specialties and populations served.
• Evaluate various data sources, including community and partner surveys, landscape assessments, and local and national data to assess emerging needs and priorities.
• Use evaluation findings to inform program development and recommendations, collaborating with cross-agency leadership.
• Review literature to assess for innovative and effective provider and community engagement strategies.
• Work with CMO Office in the researching and writing to publish papers pertaining to the office’s scopes of work and expertise.

Benefits

• Premium-free health insurance plan
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• Public sector defined benefit pension plan
• Tax-deferred savings program
• Robust Worksite Wellness Program
• Loan Forgiveness: Eligible for federal/state loan forgiveness and repayment assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level