Provider Compliance Specialist

YMCA of San Diego County•San Diego, CA

2d•$27 - $31•Hybrid

About The Position

The Provider Compliance Specialist serves as a liaison and advocate for new and continuing childcare providers who care for families enrolled in subsidy programs. The role manages provider files and caseloads, maintains the quality and completeness of records, reviews documentation to determine eligibility, and helps providers understand program requirements and access the training and resources needed to meet or maintain them. The position follows California Department of Education Title 5 or County childcare regulations and YMCA Childcare Resource Service policies. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is hybrid within San Diego County. Training is in person at the Chula Vista office, followed by in-person work at the North Park office. After training, eligibility for a hybrid schedule depends on demonstrated readiness, independent work, effectiveness supporting teammates, and departmental needs. Approved hybrid staff must work on site at least three days per week; the work designation may change based on business needs. Staff must have reliable transportation for travel throughout San Diego County. The role requires a bachelor’s degree in child development, human services, or a related field, or four years of equivalent related experience, as well as at least one year of experience in one or more specified areas. Pre-hire and post-hire contingencies include fingerprinting and related clearances, plus CPR/AED and First Aid certification within 30 days of hire.

Requirements

Bachelor’s degree in child development, human services, or a related field, or four years of equivalent related experience.
At least one year of experience in one or more of the following: an administrative setting; data entry or data validation; a community-based organization serving children, youth, families, or adults; or a high-volume environment.
Intermediate Microsoft Office skills, including Word and Excel, experience with data entry, and experience with a comparable client-management software program.
Proficiency in basic arithmetic and the ability to interpret and analyze numerical data accurately.
Ability to manage an assigned caseload effectively with appropriate guidance and supervision.
Ability to follow, interpret, and apply policies, procedures, and state regulations accurately when determining need and eligibility.
Strong customer service, conflict de-escalation, active listening, and communication skills.
Demonstrated experience, sensitivity, and competency working with diverse social, ethnic, religious, socioeconomic, and cultural backgrounds.
Strong organizational and prioritization skills.
Ability to communicate effectively by telephone and in direct interactions with parents, providers, partners, and the public, using auditory skills.
Comfort with a hybrid work model and ability to manage office and remote responsibilities on specified days.
Flexibility to work in different environments, including potentially working full time in an office.
Reliable transportation to travel throughout San Diego County.
Fingerprinting before reporting to work, including subsequent arrest notifications, as required for critical positions.
Adult and Child/Infant CPR/AED and First Aid certification within 30 days of hire from the American Red Cross, American Heart Association, or American Safety and Health Institute.
Additional clearances to meet program, licensing, state-law, and funding requirements, including exclusion and debarment checks before the first day and monthly thereafter.

Responsibilities

Provide direct services to childcare providers to fulfill Funding Terms and Conditions and Title 5 or County childcare guidelines, including ongoing quality assurance of program files.
Screen new and returning providers for eligibility; process documentation in a shared database; and schedule new-provider certification while meeting program deadlines.
Train providers at activation on subsidy and licensing requirements, policies, procedures, forms, websites, and applications.
Manage a provider caseload by requesting updated documentation, tracking due dates, and maintaining communications so files remain compliant with applicable policies and procedures.
Build positive relationships with providers and assess their goals and resource needs, including training, counseling, behavioral health, nutrition, licensing information, and other YMCA and community-partner services.
Process provider Trustline applications, review applications for accuracy, roll provider fingerprints, enter provider information into the statewide database, and monitor applications according to agency and state requirements.
Provide polite, professional, and prompt customer service by phone, email, in person, and through other communication methods.
Maintain confidentiality of sensitive information and handle crisis situations calmly and effectively, taking timely action to support health and safety.
Maintain knowledge of state and licensing guidelines and YMCA policies and procedures, and accurately communicate them to providers and community partners.
Participate in on-site and off-site workshops, conferences, staff meetings, trainings, and collaborative sessions with community partners.