Provider Communications Specialist
About The Position
The Provider Communications Specialist works collaboratively with Marketing, Provider Experience, and cross-functional subject matter experts to create and deliver high-quality communications and outreach materials for healthcare providers. The work supports provider education and satisfaction, reinforces SKYGEN’s recognition of providers as valued partners, and advances the company’s brand and mission. The role also develops provider-facing messages that explain and resolve issues, demonstrate openness to feedback, and strengthen relationships with providers. This is a remote position within the United States. Candidates selected to interview will be asked to provide a portfolio or writing samples showing their ability to make complex information clear and engaging. The stated start date is January 4, 2027, or later.
Requirements
- Bachelor’s degree in English, Communications, Marketing, or a field demonstrating aptitude for critical thought and written communication, or equivalent work experience.
- One to five years of business, marketing, or technical writing experience, or college graduate with internship experience.
- Superior writing and editing skills.
- Ability to demonstrate critical thought and think logically.
- Proficiency with Microsoft Office, including Word, PowerPoint, Excel, Visio, and Outlook, and ability to learn new software tools quickly.
- Ability to produce accurate, detailed work by deadlines.
- Ability to communicate effectively in a collaborative environment.
- Ability to work in a matrixed environment with multiple priorities and deadlines.
- Ability to write clearly and edit accurately.
Nice To Haves
- At least two years of business writing or technical writing experience.
- At least one year of experience working with healthcare providers.
- Experience writing and editing for a healthcare audience.
- Experience in the healthcare or managed care industry.
- Familiarity with Medicaid, Medicare, and government-funded healthcare programs.
- Experience with screencast video software such as TechSmith Camtasia.
- Experience with content management systems and single-sourcing content in multiple formats.
Responsibilities
- Collaborate with subject matter experts across departments to write, edit, and proofread provider content for print, web, video, training, and other publication formats.
- Create and maintain provider manuals, office reference guides, web portal user guides and content, training materials, network development promotions, onboarding materials, audit communications, benefit updates, compliance communications, issue-resolution messages, and provider outreach and education materials.
- Develop talking points, FAQs, training materials, and presentations for Field Provider Relations Representatives.
- Prepare Provider Advisory Board presentations, minutes, and follow-up communications.
- Assist with the format and content of Provider Experience Dashboards, including metrics for Network Development, Provider Relations, Field Provider Relations, and Electronic Adoption.
- Assist in developing, distributing, and assessing provider satisfaction surveys.
- Assist with planning, developing, implementing, and evaluating provider recognition programs.
- Convert new and existing content into different formats for reuse and web-based delivery.
- Assist with member outreach materials and translations as assigned.
- Manage multiple projects and meet deadlines.
- Participate in peer reviews and proofread and edit copy for grammar, spelling, accuracy, compliance, information models, legal and intellectual property guidelines, style guidelines, and brand standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
