Protective Services Supervisor

Greater Springfield Senior Services, Inc. (GSSSI)•Springfield, MA

1d•Onsite

About The Position

This full-time position, 35 hours per week, is not remote and is responsible for coordinating and supervising the Protective Services Program and staff. The role involves reviewing protective intakes, assigning cases, monitoring assessments, and ensuring compliance with regulations. The supervisor will provide administrative and clinical supervision, review case documentation, offer consultation, and monitor staff compliance with reporting requirements. This position also entails participating in legal actions, representing the agency in court, enforcing personnel policies, and providing technical assistance to other case managers. The supervisor will coordinate with the EOEA Regional Manager, attend meetings and trainings, and participate in program planning and implementation. Additionally, the role involves developing and training personnel, attending supervisory sessions and in-service trainings, conducting community in-services, representing the agency in the community, serving as a liaison with contracted agencies, accessing CORI data while maintaining confidentiality, and conducting home visits. Rotating on-call duties are required.

Requirements

A Master's or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention role.
OR A Bachelor's degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least two years of experience in counseling, casework or case management providing protective or crisis intervention services.
Ability to access CORI data and strictly abide by the terms and conditions of the agreement of Non-Disclosure.
Maintain and enforce strict confidentiality standards and ensure the security of client information.
Attain a thorough knowledge and understanding of ASAP and other Community-based Programs and maintain an ability to make appropriate referrals.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Coordinate and supervise the Protective Services Program and staff.
Review Protective intakes and assign cases to Protective Services workers.
Monitor the assessment/evaluation process and casework practice for compliance with regulations.
Provide administrative and clinical supervision for direct reports.
Complete regular review of written case documentation for compliance with EA regulations.
Direct Protective Services Case Workers.
Provide back-up consultation to On Call Worker.
Monitor staff compliance with verbal and written reports to the District Attorney's Office.
Participate in legal actions on behalf of the Corporation.
Coordinate contacts with the Corporation's staff and attorneys.
Represent Home Care Corporations in relevant court proceedings.
Enforce compliance with agency personnel policies.
Provide technical assistance/consultation with the agency's other case managers on protective services.
Coordinate communication and meetings with the EOEA Regional Manager and other EA staff.
Attend appropriate meetings and trainings to ensure program compliance with EOEA directives.
Carry out other Protective Services program planning and implementation as assigned.
Participate in the development and/or training of all Home Care personnel.
Attend individualized supervisory sessions and in-service trainings.
Conduct in-services in the community.
Represent the agency within the community and the service system.
Serve as liaison with contracted agencies for specialized programs.
Appropriately access CORI data and abide by Non-Disclosure agreement.
Maintain and enforce strict confidentiality standards and ensure the security of client information.
Attain knowledge of ASAP and other Community-based Programs and make appropriate referrals.
Conduct home visits in place of or in assistance to Protective Services Case Workers.
Perform rotating on-call duties.