Protective Services Operator

DoorDash•San Francisco, CA

1d•Onsite

About The Position

The Global Safety and Security team advances DoorDash by protecting people, property, operations, brand, and reputation. Within that team, Protective Services safeguards executives and residences through executive protection, intelligence collection, threat monitoring, residential security, and secure transportation. We manage risk and deliver value through technology and a people-first approach, and we strive to always be ahead of the curve and there for our people, anytime, anywhere. We are hiring a Protective Services Operator to join our protective services team. This is an entry-level role providing shift-based coverage for executive residential security operations while performing intelligence intake and reporting. Protective Services Operators provide the shift-based monitoring and intake that feeds the Investigative Analyst and Senior Protective Intelligence Investigator, turning raw signals from support avenues, social media, camera feeds, access control, and visitor logs into the first clean record of a potential threat. You will monitor access control, camera and alarm systems, and visitor logs in real time, flagging anomalies and routing credible signals to the broader team before they become incidents. You will triage and assess incoming threat signals and escalate for rapid response and mitigations.

Requirements

A foundation in security or public safety.
Early experience (0–2 years) in security operations, campus safety, law enforcement, military service, emergency communications, or a related field is valued.
Recent graduates with relevant coursework or internship experience are encouraged to apply.
Genuine interest in developing a long-term career in protective intelligence, executive protection, corporate security, or intelligence operations.
Attention to detail.
Clear communication under pressure.
Able to communicate calmly and concisely while producing accurate shift reports, intelligence summaries, and incident documentation in fast-paced environments.
Comfortable learning new technologies, security systems, and analytical methodologies.
Physical fitness required due to the operating environment.
Walking and running hills required.
Willingness to create professional documents and reports that will be presented to the team and organization.
Integrity and discretion.
Trusted to handle sensitive information involving executives, investigations, and security operations with professionalism, sound judgment, and confidentiality.
Bachelor's degree or equivalent practical experience.
Flexibility to work rotating shifts, including some evenings, weekends, and holidays.

Nice To Haves

Experience with camera systems, access control platforms, alarm monitoring, or dispatch tools is a plus.
Exposure to shift-based environments such as a security operations center, dispatch center, campus security, emergency communications, or guard-force operations is helpful but not required.

Responsibilities

Monitor access control, camera and alarm systems, and visitor logs in real time.
Flag anomalies and route credible signals to the broader team before they become incidents.
Triage and assess incoming threat signals and escalate for rapid response and mitigations.
Produce accurate documentation and thorough reporting.
Communicate calmly and concisely while producing accurate shift reports, intelligence summaries, and incident documentation in fast-paced environments.
Create professional documents and reports that will be presented to the team and organization.
Handle sensitive information involving executives, investigations, and security operations with professionalism, sound judgment, and confidentiality.
Monitor emerging risks, conduct basic open-source and social media research, and connect information to support informed security decisions.