Protective Services Operator
About The Position
We are hiring a Protective Services Operator to join our protective services team. This is an entry-level role providing shift-based coverage for executive residential security operations while performing intelligence intake and reporting. Protective Services Operators provide the shift-based monitoring and intake that feeds the Investigative Analyst and Senior Protective Intelligence Investigator, turning raw signals from support avenues, social media, camera feeds, access control, and visitor logs into the first clean record of a potential threat. You will monitor access control, camera and alarm systems, and visitor logs in real time, flagging anomalies and routing credible signals to the broader team before they become incidents. You will triage and assess incoming threat signals and escalate for rapid response and mitigations.
Requirements
- A foundation in security or public safety. Early experience (0–2 years) in security operations, campus safety, law enforcement, military service, emergency communications, or a related field is valued. Recent graduates with relevant coursework or internship experience are encouraged to apply.
- Genuine interest in developing a long-term career in protective intelligence, executive protection, corporate security, or intelligence operations.
- Attention to detail. You take pride in producing accurate documentation and understand that thorough reporting is essential to effective threat assessment and operational decision-making.
- Clear communication under pressure. Able to communicate calmly and concisely while producing accurate shift reports, intelligence summaries, and incident documentation in fast-paced environments.
- Comfortable learning new technologies, security systems, and analytical methodologies.
- Physical fitness required due to the operating environment. Walking and running hills required.
- Willingness to create professional documents and reports that will be presented to the team and organization.
- Integrity and discretion. Trusted to handle sensitive information involving executives, investigations, and security operations with professionalism, sound judgment, and confidentiality.
- Bachelor's degree or equivalent practical experience.
- Flexibility to work rotating shifts, including some evenings, weekends, and holidays.
Nice To Haves
- Experience with camera systems, access control platforms, alarm monitoring, or dispatch tools is a plus.
- Exposure to shift-based environments such as a security operations center, dispatch center, campus security, emergency communications, or guard-force operations is helpful but not required.
Responsibilities
- Monitor access control, camera and alarm systems, and visitor logs in real time.
- Flag anomalies and route credible signals to the broader team before they become incidents.
- Triage and assess incoming threat signals.
- Escalate threats for rapid response and mitigations.
- Produce accurate documentation and reports.
- Handle sensitive information involving executives, investigations, and security operations with professionalism, sound judgment, and confidentiality.
- Monitor emerging risks, conduct basic open-source and social media research, and connect information to support informed security decisions.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
