Protective Services Supervisor - St. Elizabeth Youngstown Hospital

Bon Secours Mercy Health • Youngstown, OH

7h • Onsite

About The Position

The Protective Services Supervisor is a first-line supervisor reporting to the Manager/Director of Protective Services. The role is responsible for supervising protective services activities throughout the facility and the on-duty activities of the assigned squad or team, including the protection of people and property at the facility and associated owned or leased properties. The supervisor responds to emergencies as needed, and performance is evaluated through observation, reports, and results.

The supervisor leads sworn and non-sworn personnel, provides direction and exercises independent judgment in emergency and non-emergency situations, and advises department and facility staff on policies, procedures, and relevant laws. Responsibilities also include reviewing subordinate reports, documenting shift activities, evaluating personnel and recommending training or corrective action, inspecting uniforms and equipment, investigating complaints, overseeing hospital-related investigations, coordinating with law enforcement, and helping ensure adequate staffing. The supervisor monitors department productivity, may take on-call assignments, and uses security technologies such as cameras, access-control systems, alarms, body cameras, and CCTV. The position also supports compliance with health care regulations and accrediting-body requirements.

This position is scheduled for 36 hours per week on evening/night shifts, with rotating weekends and holidays. It is based in a general office environment and may involve high-stress periods, noise and bright lights, verbal abuse or physical altercations, restraints, exposure to hazardous substances or infectious materials, adverse weather, interruptions, working alone, and occasional travel to off-site locations. Travel may include car travel in adverse weather and is not expected to exceed 10%. Employees must follow infection-control policies and use universal precautions and personal protective equipment.

Requirements

• High school diploma or GED.
• Three to five years of experience in police, safety, or security work.
• Supervisory experience.
• Valid driver's license.
• American Heart Association Basic Life Support certification within six months of hire.
• Non-Violent Crisis Intervention Training within six months of hire.
• Successfully pass biannual firearms qualifications where applicable.
• Basic Microsoft Word skills.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints.
• Technical skills in radio communication, report writing, surveillance systems, and access-control software, including accurate incident documentation and coordination with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict-resolution skills.

Nice To Haves

• Associate degree.
• Ohio Peace Officer Training Academy certification is recommended for hires who are not police hires; it is mandatory for police hires.

Responsibilities

• Supervise protective services activities throughout the facility and the on-duty activities of assigned personnel.
• Oversee the protection of people and property at the facility and associated owned or leased properties.
• Respond to emergencies by providing services as required.
• Supervise sworn and non-sworn personnel in protective services activities.
• Make decisions, direct subordinates, and exercise independent judgment in emergency and non-emergency situations.
• Guide department and facility staff on the application and interpretation of policy, procedure, and relevant laws.
• Review subordinate reports and complete daily shift reports and other required documentation.
• Lead, motivate, and evaluate assigned personnel; recommend improvement opportunities, training needs, or disciplinary actions.
• Routinely inspect uniforms and equipment.
• Investigate complaints against personnel and pursue appropriate resolution.
• Keep other supervisors and the Manager/Director informed about important activities and critical incidents.
• Oversee investigations into hospital-related incidents.
• Ensure compliance with applicable memoranda of understanding with local law enforcement agencies and communicate felony cases or cases requiring outside law enforcement resources.
• Understand court processes and procedures.
• Assist with department scheduling as requested to ensure adequate staffing.
• Monitor department productivity.
• Take on-call assignments as needed or assigned.
• Use and understand security technology, including cameras, access control, and alarm systems; review body-camera video and CCTV for investigations.
• Ensure compliance with health care regulatory agencies and accrediting-body requirements.
• Exercise universal precautions, use personal protective equipment and devices, and learn infection-control policies.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED