Protective Services Supervisor - St. Elizabeth Youngstown Hospital

Mercy Health BSMH • Youngstown, OH

1d • Onsite

About The Position

The Protective Services Supervisor is a first-line supervisor accountable to the Manager/Director of Protective Services. The role supervises protective services activities throughout the facility and the on-duty activities of assigned employees, protecting people and property in and around the facility and associated owned or leased properties. The supervisor responds to emergencies and is evaluated through observation, oral and written reports, and results obtained.

The supervisor leads assigned sworn and non-sworn personnel, makes decisions and provides direction in emergency and non-emergency situations, and advises protective services and facility staff on policies, procedures, and relevant laws. The role includes reviewing reports, completing shift reports, evaluating employee performance, identifying training and improvement needs, inspecting uniforms and equipment, investigating complaints, and keeping other supervisors and the manager/director informed of important activities and critical incidents.

The supervisor oversees investigations into hospital-related incidents, ensures compliance with applicable agreements with local law enforcement, communicates qualifying criminal cases, and completes related documentation. Other duties include assisting with scheduling, monitoring productivity, taking on-call assignments as needed, and using security technology—including cameras, access-control systems, alarms, body cameras, and CCTV—to support investigations. The role also ensures compliance with applicable health care regulators and accrediting bodies.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Three to five years of experience in police, safety, or security.
• Supervisory experience.
• Basic Life Support certification from the American Heart Association, required within six months of hire.
• Non-Violent Crisis Intervention Training, required within six months of hire.
• Proficiency in basic Microsoft Word use.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints.
• Technical skills in radio communication, report writing, surveillance systems, and access-control software, including accurate incident documentation and coordination with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict-resolution skills.
• Successfully pass bi-annual firearms qualifications where applicable.

Nice To Haves

• Associate degree.
• Ohio Peace Officer Training Academy certification is recommended for applicants other than police hires; mandatory for police hires.

Responsibilities

• Supervise sworn and non-sworn personnel and protective services activities on the assigned team.
• Make decisions, direct subordinates, and guide facility staff on policies, procedures, and relevant laws in emergency and non-emergency situations.
• Review subordinate reports and complete daily shift reports.
• Lead, motivate, and evaluate assigned personnel; recommend performance improvements, training, or disciplinary action.
• Inspect uniforms and equipment routinely.
• Investigate complaints against personnel and work toward appropriate resolution.
• Keep supervisors and the Manager/Director informed about important activities and critical incidents.
• Oversee investigations into hospital-related incidents and ensure compliance with applicable memoranda of understanding with local law enforcement agencies.
• Communicate felony-level cases or cases requiring outside law enforcement resources, and complete appropriate reports and documentation.
• Assist with department scheduling as requested and monitor productivity to support adequate staffing.
• Take on-call assignments as needed or assigned.
• Use security technology, including cameras, access-control and alarm systems, body-camera video, and CCTV, including reviewing video for investigations.
• Ensure compliance with regulatory agencies governing health care delivery and accrediting-body rules.
• Respond to emergencies and provide protective services as required.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED