Protective Services Supervisor - St. Elizabeth Youngstown Hospital

Mercy Health • Youngstown, OH

2d • Onsite

About The Position

The Protective Services Supervisor is a first-line supervisor reporting to the Manager/Director of Protective Services. The role oversees protective services activities throughout the facility and associated owned or leased properties, including the on-duty activities of personnel assigned to the supervisor’s team. The supervisor protects people and property, responds to emergencies, and is evaluated through observation, reports, and results.

The position leads and evaluates assigned personnel, directs staff in emergency and non-emergency situations, reviews reports, investigates complaints and hospital-related incidents, and ensures appropriate documentation and communication with facility leadership and law enforcement. It also supports staffing and scheduling, monitors productivity, may take on-call duty, and uses security technology such as cameras, access control, and alarm systems. The supervisor ensures compliance with applicable healthcare regulations and accrediting-body requirements.

Requirements

• High school diploma or GED.
• Three to five years of experience in police, safety, or security.
• Supervisory experience.
• Valid driver's license.
• American Heart Association Basic Life Support certification within six months of hire.
• Non-Violent Crisis Intervention Training within six months of hire.
• Successfully pass biannual firearms qualifications where applicable.
• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints.
• Strong technical skills in radio communication, report writing, surveillance systems, and access control software.
• Ability to document incidents accurately and coordinate effectively with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict resolution skills.

Nice To Haves

• Associate degree.
• Ohio Peace Officer Training Academy certification is recommended for applicants who are not police hires.

Responsibilities

• Supervise sworn and non-sworn personnel and protective services activities throughout the facility and associated properties.
• Protect persons and property and respond to emergencies as required.
• Make decisions and direct subordinates in emergency and non-emergency situations.
• Advise protective services and facility staff on the application and interpretation of policies, procedures, and relevant laws.
• Review subordinate written reports and complete daily shift reports.
• Lead, motivate, and evaluate assigned personnel; recommend improvement opportunities, training, or disciplinary action.
• Inspect uniforms and equipment.
• Investigate complaints against personnel and respond to resolve them appropriately.
• Keep supervisors and the manager/director informed about important activities and critical incidents.
• Oversee investigations into hospital-related incidents and ensure compliance with applicable agreements with local law enforcement.
• Communicate criminal cases that may be felonies or require outside law enforcement resources, and complete appropriate reports and documentation.
• Maintain an understanding of court processes and procedures.
• Assist with department scheduling to maintain adequate staffing and monitor department productivity.
• Take on-call duty as needed or assigned.
• Use security technology, including cameras, access control, and alarm systems; review body-camera and CCTV footage for investigations.
• Ensure compliance with regulatory agencies governing healthcare delivery and accrediting-body rules.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED