Protective Services Supervisor - Bilingual English/Spanish

Greater Springfield Senior Services, Inc. (GSSSI) • Springfield, MA

1d • Onsite

About The Position

The Protective Services Supervisor coordinates and supervises the Protective Services Program and its staff. The role reviews Protective Services intakes, assigns cases to workers, monitors assessments and casework practices for compliance with 651 CMR 5.00 and other applicable requirements, and provides administrative and clinical supervision to direct reports. The supervisor reviews case documentation, provides backup consultation to the On Call Worker, and monitors required reporting to the District Attorney’s Office in cases involving serious abuse, neglect, or exploitation.

The position participates in legal actions on behalf of the Corporation, coordinates with staff and attorneys, and represents Home Care Corporations in relevant court proceedings. It provides consultation to other case managers, coordinates with the EOEA Regional Manager and other EA staff, attends meetings and trainings, and supports program planning, implementation, and staff training. The supervisor also represents the agency in the community and service system, liaises with contracted agencies, conducts home visits as needed, and maintains confidentiality and security of client information. Fluency in English and Spanish is required. The role is full-time, 35 hours per week, is not remote, and includes rotating on-call duties.

Requirements

• Fluency in English and Spanish.
• One of the following education and experience combinations: a master's or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least one year of counseling, casework, or case management experience; or a bachelor's degree from an accredited school in one of those fields, plus at least two years of counseling, casework, or case management experience providing protective or crisis intervention services.

Nice To Haves

• Experience in a Protective Services or crisis intervention role is preferred for candidates with a master's or higher degree.
• Supervisory experience is preferred.

Responsibilities

• Coordinate and supervise the Protective Services Program and staff.
• Review Protective Services intakes, assign cases to Protective Services workers, and monitor assessment, evaluation, and casework practices for compliance with 651 CMR 5.00 and other applicable instructions and memoranda.
• Provide administrative and clinical supervision to direct reports.
• Review written case documentation for compliance with EA regulations and direct Protective Services Case Workers appropriately.
• Provide backup consultation to the On Call Worker.
• Monitor staff compliance with verbal and written reports to the District Attorney’s Office in cases involving serious abuse, neglect, or exploitation.
• Participate in legal actions on behalf of the Corporation, coordinate with Corporation staff and attorneys, and represent Home Care Corporations in relevant court proceedings.
• Enforce compliance with agency personnel policies.
• Provide technical assistance and consultation to the agency’s other case managers on protective services as needed.
• Coordinate communications and meetings with the EOEA Regional Manager and other EA staff as appropriate.
• Attend meetings and trainings to ensure program compliance with EOEA directives and carry out assigned Protective Services program planning and implementation.
• Participate in developing and delivering training for Home Care personnel.
• Attend individualized supervisory sessions and in-service trainings.
• Conduct in-services in the community.
• Represent the agency within the community and service system and serve as liaison with contracted agencies for specialized programs.
• Access CORI data appropriately and comply with the terms and conditions of the Non-Disclosure agreement.
• Maintain and enforce strict confidentiality standards and ensure the security of client information.
• Maintain thorough knowledge of ASAP and other Community-based Programs and make appropriate referrals.
• Conduct home visits in place of or in assistance to Protective Services Case Workers.
• Participate in rotating on-call duties.

Benefits

• Potential eligibility for the Public Service Loan Forgiveness (PSLF) Program for student loans through employment by a not-for-profit organization such as GSSSI.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager