Protective Services Specialist 2 (PCN 062347)

State of Alaska•Anchorage, AK

19h•Hybrid

About The Position

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply. Welcome to the Department of Health. We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify. What you will be doing: In this role, working in the Central Intake Unit, you will take the lead in receiving, assessing, and processing reports involving vulnerable adults. You will review allegations of abuse, neglect, or exploitation and determine how they should be prioritized based on urgency and severity. You will document and route reports through the Harmony system while also handling those received by phone, fax, email, or walk-ins. You will ensure every report is processed within required timelines and in alignment with established policies and procedures. To succeed in this position, you will rely on strong attention to detail, sound judgment, and clear communication as you manage sensitive information with accuracy and care.

Requirements

Possess competencies in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Possess competencies in Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Possess competencies in Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical behavior and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Possess competencies in Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Possess competencies in Oral Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Possess competencies in Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.
Strong attention to detail.
Sound judgment.
Clear communication.
Ability to manage sensitive information with accuracy and care.

Nice To Haves

Some or all of the following position-specific competencies: Professionalism: Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to effectively manage time and workload; clearly communicating and expressing thoughts and ideas in writing and in person; possessing the ability to understand how non-verbal communication impacts the workplace; working effectively as part of a team to achieve productive outcomes; and consistently demonstrating, emotional intelligence, integrity, and ethical behavior.

Responsibilities

Receiving, assessing, and processing reports involving vulnerable adults.
Reviewing allegations of abuse, neglect, or exploitation and determining prioritization based on urgency and severity.
Documenting and routing reports through the Harmony system.
Handling reports received by phone, fax, email, or walk-ins.
Ensuring every report is processed within required timelines and in alignment with established policies and procedures.