Protective Services Officer Armed - PRN

TriHealth•Cincinnati, OH

5d•Onsite

About The Position

The Protective Services Officer works at Good Samaritan Hospital to protect the safety and security of patients, parents, visitors, and team members. Officers patrol buildings and grounds, deter and respond to policy and safety violations, staff assigned posts, control access to hospital premises, and maintain communications with the Communications Center and other Protective Services personnel. The role includes responding to distress calls, panic alarms, and emergencies involving disorderly persons or combative patients; assisting clinical staff with patient restraint; investigating complaints; documenting incidents and investigations; and sharing information during shift huddles. Officers also provide directions and other information, manage traffic and parking, escort people to and from parking areas, perform building locking and unlocking, enforce hospital policies, and coordinate with police and fire agencies as needed. Officers must carry a firearm and use defensive equipment and approved tactics in accordance with Protective Services policies and use-of-force guidelines. Officers may be assigned on-call responsibilities or reassigned to other locations and schedules to meet departmental needs.

Requirements

High school degree or GED.
Minimum age of 21.
Excellent communication and customer service skills.
Current OPOTA certification or ability to obtain certification within 45 days of hire.
Valid driver's license with no more than four driving points recorded on a motor vehicle report.
No DUI/DWI convictions within the previous five years.
No major moving violation convictions.
Must be willing and able to protect oneself and others from harm using education and tactics consistent with use-of-force policies.
Must carry a firearm at all times and comply with Protective Services policies concerning defensive equipment.

Nice To Haves

Two to four years of technical experience in Criminal Justice, Police, or Military.

Responsibilities

Patrol buildings and grounds to deter and prevent violations of law and policy, and staff assigned locations.
Help ensure the safety and security of patients, parents, visitors, and team members.
Maintain communication with the Communications Center and Protective Services personnel by two-way radio, phone, and other communication devices.
Verify authorization to enter hospital premises and address unauthorized persons based on the facts known.
Identify and report safety and fire hazards, including potential Joint Commission, OSHA, NFPA, and Fire Code violations.
Respond to and investigate routine and urgent complaints, implement service recovery as appropriate, and complete documentation and reports by the end of the shift.
Conduct follow-up investigations as directed and share relevant information during shift huddles.
Respond to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, or combative patients within three minutes of activation.
Assist clinical staff with patient restraint, monitor combative or potentially combative patients as directed, and physically restrain patients as instructed by appropriate clinical staff.
Respond to safety emergencies, assess situations, and act in accordance with TriHealth policies.
Maintain a visible presence, provide assistance during emergencies and stressful situations, and serve as a source of authority.
Act as a liaison and partner with police and fire agencies as needed.
Direct traffic, control parking, enforce parking rules, and issue violations for illegally parked vehicles.
Escort patients, parents, visitors, and team members to and from parking areas as needed.
Control access to TriHealth entities and perform required locking and unlocking of buildings and grounds.
Maintain current information in Security logs and forms.
Provide information and directions to patients, parents, visitors, and team members.
Enforce TriHealth policies and procedures.