Protective Services Officer Armed - PRN

TriHealth•Cincinnati, OH

5d•Onsite

About The Position

The Protective Services Officer Armed serves at Good Samaritan Hospital in Cincinnati, Ohio, helping maintain the safety and security of patients, parents, visitors, and team members. Officers patrol buildings and grounds, deter violations of law and policy, control access, maintain a visible presence, and provide information and assistance. The role responds to emergencies, complaints, alarms, and disruptive or combative situations; assists clinical staff with patient restraints as directed; and coordinates with police and fire agencies when needed. Officers must carry a firearm while on duty and follow Protective Services policies concerning defensive equipment and use of force. The position is classified as PRN, with optional night hours and weekend and holiday rotation. Officers may be assigned on-call responsibilities or reassigned to other locations and schedules as needed. They maintain security logs and forms, complete reports and follow-up investigations by the end of the shift, communicate during shift huddles, enforce parking rules, direct traffic, and escort people to and from parking areas. The role also includes identifying safety and fire hazards and enforcing applicable hospital policies and procedures.

Requirements

High school degree or GED.
Current OPOTA certification or ability to obtain certification within 45 days of hire.
Valid driver's license with no more than four driving points recorded on a motor vehicle report.
No DUI/DWI convictions within the last five years.
No major moving-violation convictions.
Minimum age of 21.
Willingness and ability to protect oneself from harm using education and tactics consistent with use-of-force policies.
Ability to carry a firearm at all times while on duty and protect staff and patients from harm.

Nice To Haves

Two to four years of technical experience in criminal justice, police, or military work.
Excellent communication and customer service skills.

Responsibilities

Patrol buildings and grounds to deter and prevent violations of law and policy, and staff assigned posts.
Help ensure the safety and security of patients, parents, visitors, and team members while maintaining a high-visibility presence.
Maintain communications with the Communications Center and Protective Services personnel using two-way radios, phones, and other communication devices.
Control access to hospital premises, determine the needs of unauthorized persons, and redirect or detain them as appropriate to the circumstances.
Identify and report safety and fire hazards, including potential Joint Commission, OSHA, NFPA, and Fire Code violations.
Respond to and investigate routine or urgent complaints and implement service recovery as appropriate.
Conduct follow-up investigations as directed and complete required documentation, reports, logs, and forms by the end of the shift.
Share relevant information during shift huddles.
Respond within three minutes to distress calls, panic alarms, and emergency calls involving disorderly conduct, disruptive persons, or combative patients.
Assist clinical staff with patient restraint and monitor or physically restrain patients as instructed by appropriate clinical staff.
Respond to safety emergencies, evaluate situations, and act according to TriHealth policy guidelines.
Provide assistance during emergencies and stressful situations and coordinate with police and fire agencies as needed.
Direct traffic on TriHealth campuses, control parking, enforce parking rules, and issue parking violations.
Escort patients, parents, visitors, and team members to and from parking areas as needed.
Control access to TriHealth entities and perform necessary locking and unlocking of buildings and grounds.
Provide information and directions to patients, parents, visitors, and team members.
Enforce TriHealth policies and procedures and follow Protective Services policies concerning defensive equipment and use of force.