Protective Services Analyst - Dublin

The Lisinski Law Firm•Dublin, OH

11h•$19 - $20•Onsite

About The Position

The Protective Services Analyst supports protective services operations through the administration of scam reporting, incident tracking, and risk monitoring processes. This role ensures incidents and scam reports are accurately documented, categorized, and escalated in accordance with established procedures and response standards. The analyst supports ongoing monitoring activities, reporting workflows, and documentation efforts while collaborating with internal stakeholders to maintain operational consistency.

Requirements

Strong analytical, organizational, and problem-solving skills with the ability to identify incomplete or inconsistent information, analyze trends, distinguish meaningful insights from noise, and provide clear summaries or recommended actions.
Effective written communication and interpersonal skills with the ability to document incidents, prepare reports, coordinate with cross-functional stakeholders, and handle sensitive information with professionalism and confidentiality.
Ability to work independently within established objectives while managing multiple priorities and remaining calm and structured during urgent or time-sensitive situations.
Proficiency with Microsoft 365 applications and workflow tools including Forms, SharePoint, Power Automate, Excel, and Teams.
1-3 years of experience in operations, compliance, risk management, incident management, analysis, process improvement, fraud/scam analysis, or similar roles.

Nice To Haves

Experience working with reporting tools such as Microsoft Forms, SharePoint lists, Power Automate, Excel, or similar platforms preferred.
Prior experience coordinating reports or escalations to external agencies is a plus.
Preferred bachelor's degree in business administration, Criminal Justice, International Relations, Risk Management, Information Systems, data analysis, process improvement or a related field (or equivalent work experience).

Responsibilities

Audit scam reports submitted through internal tools to ensure accuracy, completeness, and proper classification (approximately 15 reports per week).
Review submitted scam reports and follow up with internal teams to gather missing information when needed.
Track and document scam activity, recurring patterns, and incident trends using established reporting methods.
Maintain and improve scam tracking tools (form, SharePoint list, Power Automate flow), ensuring proper functionality and consistent use.
Generate periodic updates or reports summarizing scam activity, trends, and outcomes.
Coordinate the reporting of scams to appropriate law enforcement agencies and support the documentation required for reporting.
Partner with internal stakeholders for urgent action or escalation. Collaborate with cross functional teams to improve the process over time.
Communicate across stakeholder groups as incidents occur based on standards developed by the cross-functional incident response working group
Monitor external news and alerts related to countries where the company operates or has employees.
Identify and document events that may qualify as incidents (natural disasters, political unrest, safety threats, operational disruptions, etc.).
Submit incident reports using internal documentation tools and ensure accurate categorization.
Maintain the incident tracking system (“incident bucket”), ensuring all records are current, complete, and properly updated.
Support periodic incident review meetings and contribute to continuous improvement of the incident response process.
Communicate with internal stakeholders to support reporting, documentation, and escalation processes.
Support established scam reporting and incident tracking processes by maintaining accurate documentation and following defined procedures.
Identify process issues or inefficiencies and escalate improvement opportunities to leadership.
Ensure documentation and SOPs remain current and accessible for internal stakeholders.
Provide training or guidance to internal teams on proper reporting procedures as needed.