Protective Security Officer - Intermediate Level

USAA•Tampa, FL

1d•Onsite

About The Position

USAA is seeking an intermediate-level Protective Security Officer for its Tampa, Florida locations. The officer provides armed response to workplace violence, active shooter, duress, medical emergency, access control, and other safety and security incidents to protect the workforce. The role works on a team of 19 officers, in teams of 2–6, and involves learning to use five types of security technology. With minimal supervision, the officer leads team members in following established procedures, handles complex duties and operational problems, coaches teammates, and supports Security Management with team performance. The position is based in the office five days per week. Relocation assistance is not available. Employment is contingent on passing an MMPI evaluation, meeting USAA Protective Security training standards within three attempts for initial and follow-on training cycles, and obtaining the required state armed security license and/or certification for the assigned post state within six months.

Requirements

High school diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
At least 1 year of physical security, law enforcement, or military combat arms experience.
Ability to operate access control, camera, alarm annunciation, and radio dispatch systems, as well as Microsoft Office tools including Word, Excel, and PowerPoint.
Valid state driver's license.
Pass the MMPI evaluation as a condition of the job offer.
Meet USAA Protective Security training standards within three attempts for initial and follow-on training cycles.
Obtain the required state armed security license and/or certification for the assigned post state within six months.

Nice To Haves

Ability to work 8- or 10-hour shifts, including nights, weekends, and holidays; occasional overtime may be required.
Experience responding to emergency incidents.
Ability to respond rapidly and efficiently during emergency situations.
Prior experience using security-related systems, report management systems, two-way radios, and visitor management systems.
Demonstrated handgun proficiency.
Current Florida Security Officer D and G Firearm Licenses.

Responsibilities

Provide armed response to critical incidents, taking direction on immediate actions to stop violence, render lifesaving first aid, and resolve issues during the response phase of Incident Management.
Participate in simulated calls for service, training drills, response feedback, and after-action reviews.
Respond to Security Operations Center alarm calls, assess situations visually, and take appropriate actions using a force continuum model.
Complete detailed incident reports and refer them for additional investigation when appropriate.
Control access to secured facilities, create and issue credentials, identify threats, and respond to access-control policy violations.
Patrol secured facilities and private property to identify threats and prevent trespassing, theft, and vandalism.
Enforce parking and traffic policies, identify infractions, and issue citations.
Detect unauthorized conduct affecting campus safety, respond appropriately, and document actions in incident reports.
Participate in continuous on-the-job duty-position training to maintain required skills.
Perform post-related duties during special events and support executive protection or law enforcement during incident response.
Report preventative security activities to the Security Operations Center for documentation and analysis that informs security posture adjustments.
Participate in live-fire training and an annual live-fire qualification course.
Complete Response Skills training, including defensive tactics, individual and team movement during response, and first-aid response actions.
Pass an annual Standards Evaluation involving discussion and demonstration of the USAA Force Continuum.
Follow procedures for issuing, turning in, storing, and transporting handguns; maintain state handgun licensing requirements.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.
Lead team members in enforcing established procedures, resolve operational problems, coach teammates, and support overall team performance.