Protective Security Officer - Intermediate Level

USAA•Tampa, FL

3d•$43,680 - $63,770•Onsite

About The Position

USAA is seeking an intermediate-level Protective Security Officer for its Tampa, Florida locations. The officer provides armed response to emergency incidents—including workplace violence, active shooters, duress situations, medical emergencies, access-control violations, and other safety and security situations—to protect the workforce. The role is part of a team of 19 officers, working in teams of 2–6, and involves learning to use five types of security technology. The officer leads team members by enforcing established procedures under minimal supervision, performs complex duties, resolves operational problems in accordance with standard operating procedures, coaches teammates, and supports Security Management with overall team performance. This position is based in the office five days per week in Tampa, Florida. The schedule may include 8- or 10-hour shifts, nights, weekends, and holidays; occasional overtime may be required. Relocation assistance is not available. Employees may be eligible for performance-based pay incentives. USAA benefits include medical, dental, and vision plans; a 401(k); pension; life insurance; parental benefits; adoption assistance; paid time off and holidays; 16 paid volunteer hours; wellness programs; career path planning; and continuing education.

Requirements

High school diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
At least 1 year of physical security, law enforcement, or military combat arms experience.
Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch, and general Microsoft Office tools, including Word, Excel, and PowerPoint.
Valid state driver's license.
Pass the MMPI evaluation; the job offer is contingent on passing.
Pass USAA's Protective Security training standards within three attempts for initial and follow-on training cycles.
Obtain the required state armed security license and/or certification for the assigned post state within 6 months.
Maintain state handgun licensing requirements.

Nice To Haves

Ability to work 8- or 10-hour shifts, including nights, weekends, and holidays; occasional overtime may be required.
Experience responding to emergency incidents.
Ability to respond rapidly and efficiently during emergency situations.
Prior experience using security-related systems, including report management systems, two-way radios, and visitor management systems.
Demonstrated handgun proficiency.
Current Florida Security Officer D and G Firearm Licenses.

Responsibilities

Apply policies and procedures and demonstrate knowledge of operational matters.
Provide armed response to critical incidents, take direction on immediate actions to stop armed violence, render lifesaving first aid, and resolve issues during the response phase of Incident Management.
Participate in training drills and simulated calls for service, receive feedback, and take part in after-action reviews.
Respond to calls for service based on alarms from the Security Operations Center, make immediate visual assessments, and take appropriate action using a force continuum model.
Complete detailed Incident Reports after response actions and refer reports for additional investigation by corporate investigations or employee relations.
Control access to private property and secured facilities for employees and visitors, and create and issue credentials.
Identify threats and respond to access-control policy violations.
Patrol private property and secured facilities to identify threats and prevent trespassing, theft, and vandalism.
Enforce parking and traffic policies, identify infractions, and issue citations.
Detect unauthorized conduct affecting campus safety, take appropriate response actions, and document them in an Incident Report.
Participate in ongoing on-the-job duty-position training to maintain appropriate skills.
Conduct post-related activities during special events and support executive protection or law enforcement during incident response.
Report preventative security activities to the Security Operations Center for documentation and data analysis that informs security posture adjustments.
Participate in live-fire training and annual live-fire qualification; complete Response Skills training involving defensive tactics, individual and team movement, and first-aid response actions.
Pass an annual Standards Evaluation that includes discussion and demonstration of the USAA Force Continuum.
Implement procedures for the issue, turn-in, storage, and transportation of handguns.
Maintain state handgun licensing requirements.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.
Coach team members and support Security Management with overall team performance.