Security Officer - Rex Protective Services

UNC Health•Raleigh, NC

2d•Onsite

About The Position

Performs general security work to protect people and property and supports enforcement of UNC Health security and safety regulations. Prepares reports, maintains proficiency in the department’s reporting system, gathers information including through video monitoring, serves in specialized unit assignments, and assists the organization in adhering to applicable federal, state, and local laws. The officer communicates by radio, computer, email, telephone, and verbally with Hospital Police Department personnel, other law enforcement agencies, staff, visitors, and patients. Duties include responding to emergencies and alarms, supporting patient custody and transportation, providing backup during behavioral incidents, and assisting with access control and removal of unauthorized persons. Fixed-post duties include controlling entry to the Emergency Department and designated night entrances, screening for weapons or contraband, and conducting parking-lot surveillance. The officer also patrols assigned areas, escorts people, manages authorized after-hours access, secures and documents property, monitors hazards and suspicious activity, supports morgue release procedures, transports commitment documents, and enforces parking and tobacco-free workplace rules. The position is per diem, onsite in Raleigh, North Carolina, with a night work schedule and four standard hours per week. The hiring salary range is $19.12–$27.17 per hour. Pay offers are determined by experience and internal equity.

Requirements

High school diploma or GED.
Valid North Carolina driver’s license and compliance with vehicle operation and driving-record requirements.
At least one year of previous work experience.
Proficient oral and written communication.
Basic computer skills.
CPR certification before completion of 12 months of employment.

Responsibilities

Communicate effectively by two-way radio, computer, email, telephone, and verbal communication with department personnel, law enforcement agencies, hospital staff, visitors, and patients.
Assist with mental health patient custody issues and arrange or provide transportation and escorts for patients to other facilities or hospital units.
Respond promptly to calls for assistance involving patient, visitor, or employee behavior; provide backup to Hospital Police Officers.
Respond to smoke, trouble, and fire alarms, security alarms, and other emergencies; participate in the Emergency Response Team and help control access to affected areas.
Assist Hospital Police Officers with removing unauthorized persons from hospital property and maintain knowledge of emergency codes and response procedures.
Control patient and visitor entry to the Emergency Department, operate metal screening equipment, and conduct parking-lot surveillance.
Control after-hours entry at designated night entrances, verify authorization and identification, and staff other posts as needed.
Complete trespass, patient intervention, and use-of-force reports with full narratives in the departmental records management system.
Take custody of found items, secure them, and attempt to return property; initiate required risk assessments for inmates, patients, and employees.
Submit daily activity logs and reports before the end of the shift unless otherwise approved.
Know and follow security-sensitive-area and patrol-area policies; escort employees, patients, and visitors to parking areas and provide authorized after-hours access to secured areas.
Collect, inventory, and secure patient property when the cashier’s office is closed.
Patrol assigned areas, document and report security or safety hazards, lock and unlock designated doors, and complete the required number of patrols.
Ensure deceased bodies are properly entered and released from the morgue with proper identification; transport patient commitment documents to the Magistrates' office.
Interact with personnel in patrol areas and challenge suspicious persons; intervene when people violate the UNC Health Care Tobacco-Free Workplace policy.
Conduct parking surveys, enforce parking regulations, initiate towing when required, report malfunctioning citation equipment, and issue citations to illegally parked or unauthorized vehicles.