Courthouse Annex - Protection Order Specialist

Allen County Indiana•Fort Wayne, IN

5d•Onsite

About The Position

Under the direction of the Small Claims Magistrate, the Protection Order Specialist is responsible for assisting members of the public with intake, completion, and submission for judicial proceedings of applications for orders of protection. This position requires an understanding of Court processes and the Indiana Code applicable to the form and function of orders of protection. This position is covered under the Superior Court Employee Handbook. This is an employee-at-will position.

Requirements

High School Diploma or GED with specialized training beyond High School in Paralegal or Criminal Justice fields, and more than one year of court-related experience
Ability to pass applicable Indiana Supreme Court and case management certifications to be able to use INCite, Odyssey, and Quest Case Management Systems
Demonstrated customer service skills, including the ability to work with and reach optimal resolutions with difficult people and those under emotional and physical stresses
Familiarity with the intake of applications for orders of protection to assist the public with the filing and processing of accurate applications
Familiarity with local and regional resources available to help with immediate availability of shelter, counseling, or other short-term advocacy
Knowledge of the Indiana Civil Protection Order Act, Indiana Code 34-26-5, as well as court policies and procedures governing filings for orders of protection
Understanding of federal, state, and local trial rules and statutes governing the processing and scheduling of proceedings involving orders of protection
Strong computer skills with the ability to use Microsoft Office and other job-related software
Ability to complete a required typing test and obtain a preferred minimum of 45 WPM
Ability to use a computer, copier, scanner, fax, and other job-related equipment
Knowledge of electronic document production and filing techniques

Nice To Haves

Spanish language proficiency preferred

Responsibilities

Receives and reviews applications for orders of protection under the Indiana Civil Protection Order Act.
Reviews applications for orders of protection for accuracy and completeness of paperwork to ensure that files are ready for hearing by a judicial officer.
Enters data related to orders of protection into the Indiana Protection Order Registry and other associated Court records management systems, including, but not limited to, Odyssey, INCite and Quest, as applicable.
Conducts interviews with applicants and gathers necessary data to facilitate the completion of applications for orders of protection in accordance with local trial rules and in coordination with initial and dispositional hearing schedules.
Observes strict confidentiality guidelines from the Indiana Supreme Court with all aspects of case handling.
Performs front-line customer service functions intended to facilitate smooth Court operations and a resolution to an application for an order of protection.
Acts, as needed, as liaison between the Prosecutor’s Office, Judges, and law enforcement officials for the constituent.
Assists in scheduling of hearings on applications for orders of protection.
Prepares memos, letters, statistical reports, and other related correspondence.
Assists the public, answering questions in person, by telephone, and by email, and accessing court case files.
Participates in special events that contribute towards public awareness of and utilization of Court services.
Coordinates with other community entities and local government agencies involved with victims of domestic or sexual violence to promote awareness of and access to Court services.
Assists with the service of Out of Court/Out of State Temporary Protection Orders.
Performs all other duties as assigned, including overtime as required.