9PCOC - Protech Centralized Operations Coordinator

Protech Electronics•Lewisville, TX

41d

About The Position

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Requirements

High school Diploma or GED
Minimum 3 to 5 years customer service experience
Detail Oriented
Extended and/or weekend hours maybe required
Ability to learn multiple operating systems
Demonstrate expert teamwork as well as the ability to work individually
Ensure knowledge of billing practices and changes
Ability to multitask
Ability to handle escalated issues and negative situations
Must have Professional phone etiquette
Ability to learn multiple operating systems
Self-starter and self-accountable and results driven
Must be eligible to work in the U.S. with no restrictions.

Responsibilities

Create invoices from work orders submitted by field technicians
Daily dispatching logistics and coordinating on the go adjustments as needed
Responsible for accurately charging customers for services rendered
Attend marketing meetings and team engagement
Manage inbound calls; from customers and team members
Manage email inbox, teams, and other methods of communicating across the business
Monitor technician movements in the field to ensure timely repairs and be able to give customers real time updates
Answer customer questions regarding services provided, account information, and billing inquiries
Provide digital lot walks and information around work to be performed daily
Posting of accounts payable invoices
Ensuring file accuracy and SOPs followed
Other duties as assigned