Centralized Scheduling Coordinator

Confluent Health•Murrieta, CA

4h•Remote

About The Position

AllStar Physical Therapy, a member of the Confluent Health family, currently has an outstanding opportunity for a talented professional looking to advance in their healthcare career as a Centralized Scheduling Coordinator. This position will provide patient scheduling support via phone, email, text, and fax with referral source interaction on the phone. This is a full-time position with benefits. The role is remote but requires the candidate to be a resident of California, specifically Riverside County. Experience in a Medical Office is required, with a Physical Therapy Office being a plus.

Requirements

Minimum of 2 years of experience in a healthcare office setting.
Proven experience in patient scheduling.
Strong understanding of insurance benefits, including deductibles and co-payments.
Must have experience with verifying California insurances
Familiarity with EMR systems and other scheduling software.
Excellent verbal and written communication skills.
Ability to learn new technologies quickly and adapt in a fast-paced environment.
Strong organizational skills and attention to detail.
Must reside in CA

Nice To Haves

PT Office experience is a plus
Spanish Speaker is a plus

Responsibilities

Schedule patient appointments via phone, chat, email, text, and fax.
Serve as the primary liaison between patients, providers, and referral sources.
Communicate clearly and professionally with patients to confirm appointments and gather necessary information.
Collaborate with internal teams and Regional Office Coordinators to support scheduling needs.
Utilize electronic medical records (EMR) systems to manage appointment data.
Working Knowledge of insurance benefits/ verifications.
Ensure accuracy and confidentiality of patient information in accordance with HIPAA guidelines.