ProServices Program Analyst

Lowe's Companies, Inc.•Mooresville, NC

23h•Onsite

About The Position

The ProServices Program Analyst develops, communicates, implements, and manages the business development, integration, and connection of ProServices business tools, processes, and programs across the company. The role manages and makes day-to-day operational decisions for ProServices Outside Sales programs, coordinating with store employees, field and executive management, vendors, corporate partners, and corporate departments to execute projects and programs identified as critical by ProServices leadership. The analyst works closely with National Accounts, Outside Sales, Pro Operations, and communications teams so Pro-related information is created, integrated, communicated, and used effectively. The position makes autonomous daily decisions about incoming information, how to handle it, and how to communicate resolutions to affected parts of the organization. The role supports continuous improvement, develops processes and training for field teams, gathers and analyzes feedback, and creates operational and sales communications and resources. It may also include customer research and analysis, participation in industry events, and store visits or ride-alongs. The position is based at Lowe’s headquarters in Mooresville, North Carolina.

Requirements

At least 2 years of relevant professional experience.
Associate degree in Business Administration, Communication, Education/Training, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
Bachelor’s degree in Business Administration, Communication, Education/Training, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.

Responsibilities

Identify, drive, and assist with continuous improvement of business processes in response to company initiatives, systems changes, ideation, and efficiency efforts.
Collaborate with peers to solve problems and share information with peers, managers, sales teams, and customers as appropriate.
Collect feedback, analyze information, develop content and processes, and consult for Pro SSC sales teams in Government, National Accounts, and Outside Sales on operations and communications.
Identify needs and develop processes, policies, and training for field teams, including onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connections with field and store teams.
Schedule, lead, and attend selected physical and virtual meetings, events, and customer site visits to gain knowledge and support their effectiveness.
Research current and potential ProServices customers and provide suggestions or information to sales teams to optimize sales strategies, promotions, and events.
Analyze Pro customers’ habits and tendencies to maintain and enhance programs and processes that attract profitable Pro business.
Represent ProServices at industry-specific conventions and tradeshows, or collaborate with attendees and share relevant outcomes, strategies, or new products and programs through communication channels.
Conduct store visits or ride-alongs, or consult sales teams, to assess the effectiveness of programs, communications, store tools, and resources.
Support ProServices store teams, field management, corporate field teams, and corporate management to maximize Pro sales and growth opportunities.