Program Analyst

Department of State Headquarters • Hot Springs, AR

9d • Hybrid

About The Position

This position is in the Office of Acceptance Facility Oversight, Directorate of Passport Services, Bureau of Consular Affairs (CA/PPT/AFO). AFO is responsible for managing the Passport Application Acceptance Program (PAAP), which is a partnership between Passport Services and external stakeholders designated on behalf of the Department to function as acceptance locations to provide convenient, high quality local service for U.S. citizens to apply for a U.S. passport.

Requirements

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret security clearance.
• Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
• NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
• Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
• Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
• Qualifying specialized experience must demonstrate the following:
• Experience coordinating operational initiatives that require the involvement of multiple agencies/centers or regions and external Directorate offices.
• Experience in quantitative and qualitative methods in order to assess and improve the effectiveness of an organization's nationwide programs.
• Experience using business intelligence tools to create interactive dashboards and data visualizations.
• Experience using data to develop recommendations for problem resolution or enhanced production/productivity.
• Experience communicating effectively with a variety of internal and external stakeholders both orally and in writing.
• There is no substitute of education for specialized experience for the GS-13 position.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Conducts geospatial studies and analysis of passport facilities to ensure optimal geographic coverage of passport services to the U.S. population.
• Provides expert consultant and advisory services to PPT management on complex and sensitive issues regarding the PAAP.
• Compiles data and applies analytical techniques to accurately and consistently interpret qualitative and quantitative data for quality assurance, data integrity, risk management and resource requirements.
• Provides analytics services that ensure the effective and efficient management and oversight of the Passport Application Acceptance Program (PAAP).

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Learn more about federal benefits.
• Review our benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed