Program Analyst

Veterans Health Administration • Livermore, CA

5d • Onsite

About The Position

The primary purpose of this position is to conduct program and data analysis for Member Services (MS) and Veteran Transportation Service (VTS), identify performance and compliance issues, recommend, support, and monitor corrective actions through established processes and training. The work involves planning and conducting analytical studies of MS and VTS programs, developing recommendations for improvements, maintaining performance measures and reports, extracting and analyzing data, conducting compliance reviews, and assisting with implementation support and training coordination. The position also involves participating in meetings, providing analytic input for policy revisions, and preparing status reports.

Requirements

• Must be a U.S. Citizen to apply.
• Must complete all required steps in the process, including an online assessment.
• Applicants tentatively selected are subject to urinalysis to screen for illegal drug use.
• Selective Service Registration is required for males born after 12/31/1959.
• Work is primarily sedentary, requiring extended periods at a computer or in meetings.
• Some walking, standing, and carrying of materials is required within the medical center.
• Traveling to CBOCs and other VAPAHCS locations may be required.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment effective May 7, 2025.
• Participation in the seasonal influenza vaccination program is a requirement.
• Must serve a 1-year probationary period or 2-year trial period.
• Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements.
• For a GS-07 position, you must have served 52 weeks at the GS-05.
• For a GS-09 position, you must have served 52 weeks at the GS-07.
• One year of specialized experience equivalent to at least the next lower grade (GS-05 for GS-07, GS-07 for GS-09) in the normal line of progression for the occupation.
• Examples of specialized experience include: Serving as a liaison between internal program offices and external stakeholders; Collecting, consolidating, and communicating stakeholder input; Preparing clear written correspondence, reports, meeting summaries, briefings, or other communication materials; Coordinating meetings, workgroups, outreach activities, or program-related events; Tracking stakeholder requests, program issues, deadlines, and deliverables; Applying organizational policies, procedures, and guidance; Identifying communication gaps or recurring stakeholder concerns and recommending improvements; Maintaining accurate records, contact lists, correspondence files, and tracking systems.

Nice To Haves

• Superior academic achievement for GS-07 if qualifying by education.
• Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related, for GS-09 if qualifying by education.

Responsibilities

• Plans and conducts assigned analytical studies of Member Services and Veterans Transportation Service programs to assess efficiency, effectiveness, and alignment with regulatory requirements and local policy.
• Uses established methodologies such as process mapping, root-cause analysis, workflow reviews, and workload/time-motion assessments to identify bottlenecks, duplication, error sources, and variation in local processes.
• Develops options and recommendations for improvements to workflows, internal controls, role responsibilities, and supporting tools.
• Prepares issue papers, decision memoranda, briefings, and implementation-support materials for leadership review.
• Maintains and updates established performance measures, reports, and dashboards for key MS/VTS functions.
• Extracts, validates, and compiles data from established MS/VTS information systems and reporting tools to produce recurring and ad hoc analytic reports and visualizations.
• Applies established quantitative techniques to identify emerging issues, differences in performance, and opportunities for local improvement.
• Conducts assigned review activities addressing areas such as eligibility determinations, enrollment and registration data integrity, beneficiary travel and SMT decisions, documentation sufficiency, and compliance with CFR, VHA directives, and local policy.
• Conducts sampling and analytic reviews of records using established criteria to identify error rates, potential compliance concerns, and recurring procedural issues.
• Tracks assigned corrective action plans resulting from audits and reviews and prepares follow-up analyses.
• Assists in translating approved analytic findings and policy changes into updated standard operating procedures, standard work documents, desk guides, checklists, and reference tools.
• Collaborates with supervisors, education staff, and subject matter experts to identify training needs and recommends training content or approaches.
• Assists with the development and delivery of targeted training or briefings to explain new processes, clarify expectations, and reinforce compliance requirements and standard work.
• Participates in MS, VTS, and cross-service meetings and workgroups as a program analysis resource, presenting data, review results, and proposed improvement recommendations.
• Provides analytic input for supervisory or management consideration in the drafting or revision of local policies, SOPs, and memoranda.
• Prepares status reports, summaries, and responses to information requests from facility leadership, VISN, or other oversight bodies regarding MS/VTS performance and compliance.

Benefits

• Comprehensive benefits package
• Federal employees earn annual leave at a rate based on years of service.
• VA may offer newly appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service for determining annual leave accrual rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level