ProServices Program Analyst

Lowe's Home Centers•Mooresville, NC

22d•Onsite

About The Position

The ProServices Program Analyst develops, communicates, implements, and manages the business development, integration, and connection of ProServices business tools, processes, and programs across the company. The role manages, identifies, and makes decisions on the day-to-day operations of ProServices Outside Sales programs, including autonomous decisions about incoming information, appropriate actions, and communicating resolutions to affected parts of the organization. The position works with teams across the organization—including store employees, field and executive management, vendors, corporate partners, and corporate departments—to execute projects and programs identified as critical by ProServices leadership. It works closely with National Accounts, Outside Sales, Pro Operations, and communications teams to create, integrate, communicate, and leverage Pro-related information and efforts. Based at Lowe’s headquarters in Mooresville, North Carolina, the role supports ProServices sales teams and store and field teams through process improvement, research, communications, training, reporting, and program support.

Requirements

Associate degree in Business Administration, Communication, Education/Training, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
Bachelor’s degree in Business Administration, Communication, Education/Training, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
2 years of relevant professional experience.

Responsibilities

Identify, drive, and assist with continuous improvement of current and new business processes resulting from company initiatives, system changes, ideation, and efficiency efforts.
Collaborate with peers to solve problems and share information with peers, the manager, sales teams, and customers as appropriate.
Collect feedback, analyze information, develop content and processes, and consult for Pro SSC sales teams in Government, National Accounts, and Outside Sales operations and communications.
Identify needs and develop processes, policies, and training for field teams, including onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with field and store teams.
Schedule, lead, and attend selected physical and virtual meetings, events, and customer site visits to gain knowledge and provide support.
Research current and potential ProServices customers and provide information or suggestions to sales teams to optimize sales strategies, promotions, and events.
Analyze Pro customers’ habits and tendencies to maintain and enhance programs and processes that attract profitable Pro business.
Represent the company at industry-specific conventions and tradeshows, or collaborate with attendees and share relevant outcomes, strategies, or new products and programs through communications channels.
Conduct store visits or ride-alongs, or consult with sales teams, to assess the effectiveness of programs, communications, store tools, and resources.
Support ProServices store teams, field management, corporate field teams, and corporate management to maximize Pro sales and growth opportunities.
Coordinate with store employees, field and executive management, vendors, corporate partners, and corporate departments to facilitate execution of critical projects and programs.
Make day-to-day decisions about intake of new information, appropriate actions, and resolution communications to affected organizational groups.